Customer Service Advisor - 6 Month Fixed Term Contract

DPD Group UK; Chelmsford; On-site; GBP 24,000; Full time

Job summary

DPD Group UK is seeking a Customer Services Advisor for their Chelmsford location, focusing on delivering exceptional service and resolving customer queries. Candidates should possess experience in fast-paced environments, excellent communication skills, and a commitment to exceeding customer expectations.

Benefits

Holiday trading

Enhanced maternity and paternity packages

Free life assurance of 4x salary upon joining the pension scheme

Free onsite parking

Health Kiosks at every location

Discounts from retailers, up to 5% off supermarket shopping

Milestone days off

Free eye tests and support for glasses

Qualifications

• Proven experience in a fast-paced customer service environment.
• Ability to build rapport quickly and exceed customer expectations.
• Proficiency in Google and Microsoft Office programs.

Responsibilities

• Assist customers with queries related to delivery and collections.
• Conduct investigations for missing parcels and resolve disputes.
• Work with drivers and managers to solve delivery issues.

Skills

Strong communication skills

Professionalism

Administration skills

Problem-solving

Tools

Google programs

Microsoft Office

Job description

Company Description

• Contract: Fixed Term Contract / 37.5 Hours per Week
• Salary: £23,809.50
• Location: DPD Chelmsford, 2 James Fenton Way, Sheepcoates, Chelmsford,
  CM2 5AN
• Days of Work: Monday to Friday
• Hours of Work: 09:00 - 17:00

Join us on our journey to become the UK’s most sustainable delivery company, while ensuring our customers receive a world-class service. You will be part of a busy, fast-paced business with a turnover of over £2 billion, offering great benefits and career progression opportunities.

DPD is passionate about creating an environment that is open, ethical, inclusive, and socially responsible. Along with job security, the tools to do your job, and a competitive salary, you’ll receive fantastic benefits from day one, including never working on your birthday again!

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor to strengthen our dedicated and friendly customer services team, who prioritize our customers in everything they do.

In this role, you will assist both internal and external customers regarding the collection or delivery of parcels.

You will work closely with Drivers, Shift Managers, and Operations Managers to identify issues, proactively solve problems, and take accountability for resolving these issues.

You’ll also be focused on:

• Answering queries related to delivery status and providing Proof of Delivery (POD)
• Conducting thorough investigations for missing parcels and resolving delivery disputes

Qualifications

What we’re looking for:

• Proven experience in a fast-paced customer service environment
• Strong communication skills with a confident telephone manner and the ability to build rapport quickly
• Politeness and professionalism at all times, with a willingness to go the extra mile to exceed customer expectations
• Excellent administration skills, proficient in Google and Microsoft Office programs
• High levels of self-motivation and initiative for effective problem-solving
• Alignment with DPD’s core values of Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability

Additional Information

Our benefits include:

• Holiday trading
• Enhanced maternity and paternity packages
• Free life assurance of 4x salary upon joining the pension scheme
• Free onsite parking for all employees
• Health Kiosks at every location
• Discounts from hundreds of retailers, including up to 5% off supermarket shopping
• Milestone days off to celebrate with family and friends
• Free eye tests and support with glasses for employees who use screens regularly

Joining DPD offers not just a stable job but a career. We focus on recognizing and developing talent, with many opportunities for promotion within our growing organization.

If our aims and values resonate with you and you can help us deliver on our promises, apply today!