CoPilot Product Owner

079 NT Management Services Limited; Greater London; Sur place; GBP 90 000 - 130 000; Plein temps

Résumé du poste

Northern Trust is seeking a CoPilot Product Owner to drive Personal AI enablement and product strategy within the Enterprise AI Program. You will manage end-to-end lifecycle for Copilot and enterprise AI tooling, aligning with governance, risk controls and enterprise priorities.

In this role you will partner with Technology Platform Managers to define capabilities, deliver product innovations, and sustain adoption at scale, using data-driven insights to optimize adoption, ROI and KPI performance.

Qualifications

• Experience in product lifecycle management, roadmaps, launches and post-launch optimization.
• Ability to translate business productivity needs into AI-enabled solutions with balance of risk and usability.
• Strong communication and problem-solving skills in a regulated environment.

Responsabilités

• Drive discovery and innovation through personas, competitive analysis, and opportunities.
• Support product planning including forecasting, requirements definition, and success metrics.
• Maintain enterprise-wide perspective to optimize efficiency and productivity.
• Perform risk analysis and maintain governance aligned with controls.
• Track product KPIs and conduct post-launch audits for improvements.
• Monitor financial performance and ensure cross-region alignment.
• Maintain product documentation and governance artifacts with audit-ready accuracy.
• Provide RFP support and consulting across stakeholders.
• Collaborate cross-functionally with business, tech, risk, and compliance partners.
• Ensure adherence to enterprise governance and AI control frameworks.
• Develop and deliver quarterly OKRs aligned to strategy with transparent reporting.
• Support executive decision-making with structured insights.

Connaissances

Product lifecycle

Stakeholder management

Data-driven decision making

Strategic planning

Communication

Risk & governance

Cross-functional collaboration

OKR setting

Outils

Microsoft Copilot

Copilot Studio

Enterprise AI tooling

Description du poste

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

CoPilot Product Owner

The CoPilot Product Owner is responsible for delivering Personal AI enablement and product strategy in support of the Enterprise AI Program goals and objectives. This role drives end-to-end product lifecycle management for Personal Productivity AI tooling (e.g., Copilot, enterprise AI assistants), ensuring alignment to enterprise priorities, effective adoption and use with appropriate governance. The role operates at the intersection of business, technology, and risk, partnering closely with Technology Platform Managers to define capabilities, deliver product innovations, and sustain adoption at scale. The position is accountable for translating strategy into execution, managing product performance, and continuously optimizing outcomes through data-driven insights.

Key Responsibilities

• Drive discovery and innovation through personas, competitive analysis, and identification of new opportunities
• Support product planning including forecasting, requirements definition, and success metrics
• Maintain an enterprise-wide perspective to optimize efficiency, effectiveness, and productivity
• Perform risk analysis and maintain risk assessments aligned to governance frameworks and controls
• Track product KPIs (adoption, satisfaction, performance) and conduct post-launch audits to drive continuous improvement
• Monitor financial performance (capital, expenses, rate cards) and ensure alignment across regions
• Maintain product inventory, documentation, and governance artifacts with audit-ready accuracy
• Provide RFP support and expert consulting across business and technology stakeholders
• Operate cross-functionally with business, technology, risk, and compliance partners
• Ensure adherence to enterprise governance, regulatory standards, and AI control frameworks
• Develop and deliver quarterly OKRs aligned to enterprise strategy, with transparent performance reporting
• Support executive decision-making through structured insights and performance analytics
• Balance strategic direction with operational execution to deliver measurable business outcomes

Knowledge & Experience Required

• Comfortable operating a business enablement product for a technical product environment.
• Understanding of Microsoft Copilot ecosystem (M365 Copilot, Copilot Studio, agents) including enterprise deployment, usage patterns, and productivity use cases
• Knowledge of AI-powered personal productivity workflows (workflow automation, knowledge grounding, prompts, agent orchestration, collaboration enablement)
• Familiarity with enterprise AI governance, risk, and compliance frameworks (e.g., data protection, access controls, model risk, audit requirements) as applied to Copilot and enterprise AI tools
• Experience with product lifecycle management, including roadmap development, launch execution, and post-launch optimization
• Strong understanding of usage telemetry, adoption metrics, and value realization frameworks (e.g., productivity KPIs, ROI modeling, OKRs tied to Copilot adoption)
• Ability to translate business productivity needs into AI-enabled capabilities while balancing user experience, risk, and scalability
• Experience working in regulated environments with audit, risk, and compliance alignment for AI-driven solutions
• Excellent communication and problem-solving skills

Work Authorization

Applicants must have the right to work in the United Kingdom at the time of application and for the duration of employment. Please note that Northern Trust is unable to provide visa sponsorship for this role. This includes Skilled Worker visas, Global Business Mobility routes, Graduate visas, Youth Mobility Scheme, High Potential Individual visas, Scale-up Worker visas, Temporary Worker visas, and other employer-sponsored visa categories.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S).