Coordinator - Room Service

The Peninsula Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Coordinator for their Room Service department. This role is essential for enhancing guest experiences by providing top-notch dining services in private rooms. Ideal candidates will possess strong food and beverage knowledge, excellent organizational skills, and a friendly demeanor. The position offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a prestigious hotel environment. Join a team that values excellence and customer satisfaction, and make a significant impact on guests' stays.

Benefits

Medical Insurance

Pension Plan

Life Insurance

Employee Discounts

Wellbeing Facilities

Qualifications

• Experience in a luxury role with strong food and beverage knowledge.
• Ability to work under pressure and adapt quickly.

Responsibilities

• Perform pre- and post-service procedures and handle guest inquiries.
• Accurately process guest orders and maintain service standards.

Skills

Food and Beverage Knowledge

Organizational Skills

Customer Service

Menu Knowledge

Tools

Hotel Management Systems

Job description

Join to apply for the Coordinator - Room Service role at The Peninsula Hotels.

Job Description

The Peninsula London is seeking a Coordinator for our Room Service department. This role is vital to guest experience, providing discreet yet high-quality dining service in guests' private rooms.

Key responsibilities include having excellent menu knowledge, interacting with guests to offer friendly and personalized service, and maintaining high service standards typical of The Peninsula Hotels.

Benefits include a competitive salary, service charge, comprehensive benefits, and the opportunity to work in a prestigious hotel environment.

Key Accountabilities

1. Perform pre- and post-service procedures, handle guest inquiries, complaints, and requests professionally with support from supervisors and managers.
2. Accurately process guest orders and requests via various mediums, ensuring understanding and correct service flow.
3. Possess exceptional menu knowledge, including allergens and preferences, and understand food and beverage items thoroughly.
4. Utilize hotel systems for order processing, payments, and reservations, ensuring accuracy.
5. Manage inventory, amenities, minibar requirements, and ensure proper circulation of service items.
6. Attend all scheduled meetings and training sessions.

General Requirements

1. Experience in a similar luxury role.
2. Strong food and beverage knowledge.
3. Friendly, positive attitude, with excellent organizational skills.
4. Ability to work under pressure and adapt quickly.

We Offer

• Competitive salary and benefits including medical, pension, and life insurance.
• Wellbeing facilities and employee discounts.
• Opportunities for professional growth within a renowned hotel group.

We look forward to receiving your CV and will contact suitable candidates directly.