Coordinator

Carter Jonas; Greater London; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Flexible benefits

Health cash plans

Cycle to work scheme

Additional leave purchase option

Job summary

Carter Jonas is looking for a Lettings Coordinator to join their residential team in Barnes. This role involves providing administrative support, handling client inquiries, and managing marketing for properties.

The successful candidate will have a strong administrative background and excellent customer service skills. A proactive mindset and IT proficiency, particularly in Microsoft Office, are essential. A competitive salary with flexible benefits is offered.

Qualifications

• Proven administrative or office coordination experience within a residential lettings environment.
• Excellent customer service skills and strong written and verbal communication.
• Ability to manage time effectively and work under pressure.

Responsibilities

• Provide highly efficient administrative support to the team.
• Handle client inquiries and direct calls.
• Organise marketing materials for properties.
• Manage tenancy paperwork and assist in viewings when required.
• Support property management with general tasks.

Skills

Customer service skills

Strong communication

Time management

Proactive team player

Strong IT skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

This is a fantastic opportunity for a Coordinator to join our thriving residential Lettings team based in Barnes. As Lettings Coordinator, you will be responsible for providing highly efficient administrative support to the team, undertaking a wide variety of tasks including invoicing, marketing administration, call handling, document preparation and maintaining accurate file systems.

The successful candidate will join a friendly and collaborative team comprising a Partner, Negotiator, Property Manager and Assistants. This role offers an excellent opportunity for an experienced administrator to utilise and further develop their skills within the property sector while contributing to the team’s continued success.

We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on!

• Answering the phone and directing calls as required
• Dealing directly with clients / applicants looking to let or rent and answer any enquiries
• Typing and organising reports where appropriate
• Organising the marketing of the properties including arranging photographs and floor plans and EPCs, creating brochures, window cards and organising advertising
• Progressing tenancy paperwork
• Carrying out the occasional viewing for lettings when required
• Organising contractors to attend to maintenance issued and informing landlords of costs or quotes where applicable.
• Any other reasonable duties that may be required from time to time.
• A large proportion of the day will be supporting property management with general tasks
• Sending out utility letters and dealing with check in/check outs
• Adding invoices to Reapit

What will it take to be successful?

We are seeking a candidate with proven administrative or office coordination experience within a residential lettings environment. You will have excellent customer service skills, strong written and verbal communication, and the ability to manage your time effectively.

You will be a proactive and collaborative team player, able to work under pressure and meet deadlines. Strong IT skills are essential, including proficiency in Microsoft Word, Excel, PowerPoint and Outlook, along with confidence working with databases and relevant property software.