Cookie Supervisor

Freemans Event Partners; Atherstone; On-site; GBP 18,000 - 26,000; Part time

Benefits offered by this job

Regular seasonal work

5-hour shifts

No cooking required

Opportunity to work at other events

Job summary

Freemans Event Partners is recruiting a Food & Beverage Supervisor for the Twycross Zoo Winter Lantern Light Trail. The role supports a concession serving sweet treats, focusing on customer service, supervision and stock control at a popular seasonal attraction.

Shifts are 3:30 pm–8:30 pm during November to February. A Level 3 Food Safety & Hygiene certificate is mandatory, with prior supervisory experience in food service or events.

Qualifications

• Leadership and supervisory experience in food service, hospitality, retail or events.
• Strong customer service and communication skills are essential.
• Reliability, punctuality and a positive attitude are expected.

Responsibilities

• Oversee the daily operation of a busy sweet treats concession.
• Lead and support a small team to deliver excellent customer service.
• Ensure food safety, hygiene and health and safety standards are maintained.
• Manage stock levels, replenishment and product presentation.
• Oversee cash handling and card payment procedures.
• Ensure the unit is set up, maintained and closed down correctly.
• Act as the main point of contact for operational matters during the shift.
• Maintain a clean, organised and professional working environment.

Skills

Team leadership

Customer service

Communication

Organisation

Education

Level 3 Food Safety & Hygiene Certificate

Job description

Food & Beverage Supervisor – Twycross Zoo Winter Light Trail

Pay Rate: £16.00 per hour

Location: Twycross Zoo, Burton Road, Atherstone, Warwickshire, CV9 3PX

Job Type: Temporary / Seasonal / Part-Time

Contract Period: November 2026 – 21st February 2027

Working Hours: 3:30 pm – 8:30 pm (5-hour shifts)

About the Opportunity

People by Freemans is recruiting experienced Food & Beverage Supervisors to support a sweet treats concession at the Twycross Zoo Winter Lantern Light Trail.

This is a fantastic opportunity to work at a popular seasonal attraction, overseeing a concession serving a selection of sweet treats to visitors throughout the winter.

There is no cooking involved in this role. The focus is on customer service, team supervision, stock control, product presentation and ensuring the smooth running of the concession.

With regular shifts available between November and February, we're looking for confident, reliable individuals who can commit to multiple dates and become part of a consistent team.

Key Responsibilities

• Oversee the daily operation of a busy sweet treats concession.
• Lead and support a small team to deliver excellent customer service.
• Ensure food safety, hygiene and health and safety standards are maintained.
• Manage stock levels, replenishment and product presentation.
• Oversee cash handling and card payment procedures.
• Ensure the unit is set up, maintained and closed down correctly.
• Act as the main point of contact for operational matters during your shift.
• Maintain a clean, organised and professional working environment.

Essential Requirements

• Level 3 Food Safety & Hygiene Certificate – Mandatory.
• Previous experience as a Food & Beverage Supervisor, Catering Supervisor, Retail Supervisor or Team Leader.
• Experience working in food service, hospitality, retail or event catering.
• Strong leadership and organisational skills.
• A good understanding of food hygiene and health and safety procedures.
• Confidence working independently and making operational decisions.
• Excellent communication and customer service skills.
• Reliability, punctuality and a positive attitude.
• Ability to commit to regular shifts throughout the event.

Applicants must hold a Level 3 Food Safety & Hygiene qualification to be considered for this position.

Working Dates & Hours

Shift Time: 3:30 pm – 8:30 pm

Shifts are available on selected dates throughout:

• November 2026
• December 2026
• January 2027
• February 2027 (final event date: 21st February)

The event includes weekday and weekend shifts, with increased opportunities during the Christmas period.

Consistency Is Key

We're looking to establish a small core team who can work regularly throughout the event.

You do not need to be available for every shift, but candidates who can commit to multiple dates across the season will be prioritised.

This opportunity would suit someone looking for regular part-time work over the winter months.

Why Join Us?

• £16.00 per hour.
• Regular seasonal work across four months.
• Consistent 5-hour afternoon/evening shifts.
• No cooking required.
• Opportunity to work at a popular visitor attraction.
• Potential opportunities to work at other events through People by Freemans.