COO Oversight Consultant

Aviva plc; Norwich; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Bonus opportunity 8% of annual salary

Generous pension up to 14%

29 days holidays + bank holidays

40% discount on Aviva products

Matching Share Plan

Save As You Earn

Parental and carer’s leave

Flexible benefits (including cycle to/

Paid volunteering days

Wellbeing support

Job summary

Aviva plc is seeking a resilient, analytical leader to deliver COO oversight across UK IWR activities and outsourcing partners. You will challenge senior executives, interpret data trends, and drive improvements in risk controls amid evolving regulatory landscapes.

Responsibilities include independent oversight, FCA/FOS liaison, six-monthly FCA returns, and governance escalation. The role requires collaboration across three lines of defence and strong stakeholder management.

Qualifications

• Relationship management with internal/external stakeholders.
• Ability to manage risks, issues and interdependencies.
• Strong negotiation and influencing capabilities.
• Clear communication and presentation skills.
• Analytical skills to interpret large data sets.
• Ability to prioritise multiple deliverables under tight deadlines.

Responsibilities

• Conduct independent oversight and risk assurance across UK IWR businesses and outsourcing partners.
• Analyse data to identify systemic trends and evaluate internal controls.
• Provide challenge during Risk and Control Self-Assessments and escalate via governance.

Skills

Relationship management

Risk management

Negotiation

Communication

Analytical thinking

Prioritisation

Customer focus

Job description

COO Oversight Consultant

Locations: Bristol, Eastleigh, Sheffield, Norwich Perth

12 Month FTC

This is for someone who is resilient and analytical leader who stands firm against commercial pressures to robustly challenge senior executives and vendors. Proactive in interpreting data trends to prevent harm, they combine collaborative coaching with a resilient approach to navigate complex, evolving regulatory landscapes effectively.

About the role

This role centers on conducting independent oversight and risk assurance across internal UK IWR businesses and outsourced partners. Key responsibilities include analysing data to identify systemic trends, evaluating the effectiveness of internal controls, and providing critical challenge during Risk and Control Self-Assessments. The position requires robust stakeholder collaboration across first, second, and third lines of defence, alongside external entities like the FCA and FOS. Professionals in this capacity drive process improvements, oversee high-risk areas such as Consumer Duty and vulnerable customer frameworks, and ensure material risks and regulatory reporting requirements—including six-monthly FCA returns—are properly managed and escalated through formal governance channels.

What we are looking for

• Good relationship management skills including internal / external stakeholder management to drive and influence actions
• Understanding of how to manage risks, issues and interdependencies
• Negotiating and influencing
• Communication & presentation
• Analytical skills and ability to interpret multiple / wide ranging data sets
• Ability to flex resource and effectively prioritise multiple deliverables to meet tight, changing deadlines
• Customer focus

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.
• Generouspensionscheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 daysholidaysplus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40%discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earnscheme
• Brilliantlysupportive policiesincluding parental and carer’s leave
• Flexible benefitsto suit you, includingsustainability optionssuch as cycle to work
• Make a difference, be part of ourAviva Communitiesand use your 3paid volunteering days to help others
• We take yourwellbeingseriously with lots of support and tools

Aviva is for everyone:

We’re inclusive andwelcome everyone– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. There is a requirement for you to spend at least 50% of your time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.