Controls Technician

Jobtailor; Basingstoke; On-site; GBP 28,000 - 40,000; Full time

Job summary

Trane UK Ltd is seeking a field-based HVAC technician to service, troubleshoot and commission systems at customer sites across commercial healthcare, manufacturing, education and offices.

You will act as the primary customer contact, diagnose equipment, follow blueprints and provide reliable repairs with safe service delivery. Travel and standby cover will be required to meet on-site needs.

Qualifications

• Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
• Effective communication skills.
• Analytical thinking and problem-solving abilities.

Responsibilities

• Commission, troubleshoot, repair and start up HVAC systems.
• Document point-to-point verification, sequence of operations validation and job close-out requirements.
• Act as the direct customer contact for servicing products and equipment on assigned projects.
• Identify, diagnose and repair equipment and systems at customer locations.
• Maintain and enhance knowledge of Trane products, including installation, operation, maintenance, service and repair of direct digital control systems.
• Use software, technology and hand tools, following blueprints or engineering specifications, to diagnose and repair units within systems.
• Collaborate with Service Desk, Sales and Operations teams to share customer insights.
• Generate regular reports on completed invoiced work orders.
• Foster strong customer relationships through exceptional customer service.
• Coordinate with local field service representatives, regional service leaders, senior technicians and customers on updates and continuous improvement.
• Enforce safety standards and maintain security and accountability of company-issued and procured assets.
• Support Trane UK Ltd customers across commercial healthcare, process manufacturing, education and office buildings.
• Commission, troubleshoot, repair and start up HVAC systems.

Skills

HVAC Troubleshooting

End-to-End Testing

Point-to-Point Verification

Sequence of Operations Validation

Repair of Direct Digital Control

Effective Communication

Team Player

Motivational Skills

Positive Mindset

Tools

MS Office Suite

Diagnostic Software

Hand Tools

Engineering Specifications

Blueprints

Job description

• Commission, program, set up graphics and communications links, perform end-to-end testing, troubleshoot and service assigned projects


• Document point-to-point verification, sequence of operations validation and job close-out requirements


• Act as the direct customer contact for servicing products and equipment on assigned projects


• Identify, diagnose and repair equipment and systems at customer locations


• Maintain and enhance knowledge of Trane products, including installation, operation, maintenance, service and repair of direct digital control systems


• Use software, technology and hand tools, following blueprints or engineering specifications, to diagnose and repair units within systems


• Collaborate with Service Desk, Sales and Operations teams to share customer insights


• Generate regular reports on completed invoiced work orders


• Foster strong customer relationships through exceptional customer service


• Coordinate with local field service representatives, regional service leaders, senior technicians and customers on updates and continuous improvement


• Enforce safety standards and maintain security and accountability of company-issued and procured assets


• Support Trane UK Ltd customers across commercial healthcare, process manufacturing, education and office buildings


• Commission, troubleshoot, repair and start up HVAC systems

Requirements

• Proven experience in service or field-based technician role


• Strong knowledge of customer service principles


• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences


• Effective communication skills


• Analytical thinking and problem-solving abilities


• Proficiency in using Apps, diagnostic software, and MS Office Suite


• Knowledge of manufacturing industry an advantage


• People and communication skills with a positive mindset


• Able to work with minimal supervision and be a good team player


• Able to cover standby and call outs on a planned scheduled basis, including weekdays, weekends and bank holidays, with travel and overnight stays


• Proficient in using Microsoft Office Suite


• UK Drivers license as a company vehicle will be allocated


• Right to Work status confirmed for Country of application

Core Competencies

Demonstrates expertise in servicing and troubleshooting HVAC systems, with a strong focus on customer service and effective communication. Proficient in using diagnostic software and tools to ensure optimal performance and customer satisfaction.

Highest-signal resume keywords

• HVAC System Commissioning


• Customer Service Principles


• Diagnostic Software Proficiency


• Interpersonal Skills


• Analytical Thinking

Hard Skills

• HVAC Troubleshooting


• End-to-End Testing


• Point-to-Point Verification


• Sequence of Operations Validation


• Repair of Direct Digital Control Systems

Soft Skills

• Effective Communication


• Problem-Solving Abilities


• Team Player


• Motivational Skills


• Positive Mindset

Certifications & Qualifications

• UK Drivers License


• Right to Work Status

Industry Keywords

• Field-Based Technician


• Manufacturing Industry


• Commercial Healthcare


• Process Manufacturing


• Education and Office Buildings

Tools & Technologies

• MS Office Suite


• Diagnostic Software


• Hand Tools


• Engineering Specifications


• Blueprints