Controls Engineer

Production Futures; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in live experience solutions seeks a support engineer to assist customers and carry out system upgrades and maintenance. The role involves direct customer interaction, logging inquiries, and ensuring adherence to safety standards. Candidates should have a relevant engineering degree and experience in PLC programming.

Qualifications

• Degree or equivalent experience in engineering required.
• Experience in PLC programming essential.
• Knowledge of safety standards and mechanical systems necessary.

Responsibilities

• Logging work and inquiries on Helpdesk System.
• Responding to customer inquiries and preparing equipment for deployment.
• Conducting inspections, maintenance, and basic mechanical work.

Skills

PLC programming

Control theory

Electrical theory

Mechanical systems

Education

Minimum 2.1 degree in a relevant engineering discipline

Job description

TAIT Towers is the market leader in designing, constructing, and delivering world-class solutions for live experiences.

Whether it’s creating awe-inspiring spectaculars, complex touring stages, theatre engineering solutions, brand activations, or cruise ship installations, TAIT delivers innovative solutions for live events. With its proprietary entertainment automation platform, custom-made products, and creative engineering, TAIT’s cutting-edge offerings continue to advance industry standards and exceed client expectations. As a global network of over 900 employees across 14 office locations, TAIT has worked on projects in over 30 countries, all 7 continents, and even outer space.

Our diverse client list includes Taylor Swift, Cirque du Soleil, The Metropolitan Opera House, NASA, National Geographic, Beyoncé, and The Olympics.

Purpose:

As part of the Support department, you will provide assistance to customers during breakdowns and general inquiries. You will also carry out system upgrades, modifications, inspections, and maintenance. Some basic mechanical work will be involved in this role.

Key Responsibilities:

1. Logging all work and inquiries on the Helpdesk System and keeping records up to date.
2. Responding to customer inquiries promptly and professionally.
3. Preparing equipment for site deployment.
4. Assisting with specifying and planning of works, including basic electrical design.
5. Compiling final customer reports.
6. Conducting system inspections, maintenance, testing, and basic mechanical maintenance.
7. System control and commissioning.
8. Managing specific projects and tasks.
9. Working proactively within the support team and collaborating with other departments to ensure smooth operations and success.
10. Taking initiative and working with minimal supervision.
11. Adhering to deadlines, schedules, and budget constraints.
12. Ensuring excellent customer satisfaction through direct communication with clients.
13. Assisting in generating new business opportunities.
14. Resolving issues professionally with colleagues.
15. Following health and safety policies diligently.

Qualifications:

• Minimum 2.1 degree in a relevant engineering discipline or equivalent vocational experience.
• Experience in PLC programming.
• Knowledge of control theory, electrical theory, and safety standards.
• Understanding of mechanical systems.
• Experience in designing or commissioning industrial motion control systems, especially using Siemens and Control Techniques.