Controls Consultant Business Banking

UK Nationwide; Northampton; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as a Controls Consultant, where your expertise in Economic and Financial Crime will play a crucial role in ensuring customer interactions meet high standards. This position involves assessing processes, providing feedback, and working collaboratively to enhance outcomes for a diverse customer base. With a hybrid working model, you'll enjoy the flexibility of remote work while being part of a team dedicated to continuous improvement. This is an exciting opportunity to make a real impact in a supportive environment that values your contributions and encourages professional growth.

Benefits

Personal pension with employer contribution

Paid volunteering days

Life assurance

Salary sacrifice benefits

Health and wellness options

Performance-related bonus

Career development training

25 days holiday, pro rata

Qualifications

• Experience in Economic/Financial Crime roles within business banking.
• Strong focus on quality assessments and customer outcomes.

Responsibilities

• Complete quality assessments on processes within Business Savings.
• Identify root causes of poor outcomes and implement remedial actions.

Skills

Economic/Financial Crime prevention

Quality Control

Customer-centric mindset

Time management

Organisational skills

Education

Relevant ICA qualification

Job description

As a Controls Consultant, you’ll be required to use your existing knowledge and skills to assess customer outcomes and reach a judgement on the appropriateness of the outputs. Your assessments will provide assurance of Business Savings customer interactions and outcomes with the primary objectives being to verify that good customer outcomes are being consistently delivered, specific and relevant regulatory or legal requirements are being met and that the Society’s policies and standards are being adhered to.

The role is within Business Savings, which is an end-to-end business area, supporting c7,500 customers, designing and providing products and services, developing systems, managing risks and controls, onboarding new customers and servicing accounts in our Operations team. This role will assess the quality of activity executed across the business.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You’ll be completing quality assessments on processes and tasks executed within Business Savings, with a particular focus on Economic/Financial Crime prevention activities. You will feedback observations to individuals and management across the business, and where poor outcomes are identified, determine appropriate remedial actions and validate that these actions have mitigated the risks presented.

You’ll identify the root cause of poor outcomes and errors, and work with other key functions within the business to prevent future reoccurrence. This role requires you to provide an effective assessment of audio recordings.

You’ll maintain competence by ensuring ongoing continuous professional development and remaining aware of what good conduct and outcomes means. Developing, maintaining and adhering to the appropriate level of expertise in specialist areas relating to your role – including full knowledge of the relevant policy, process, products and key regulatory requirements.

You’ll help to develop and maintain professional business relationships by providing relevant feedback.

About you

You will have prior experience within a business banking environment in an Economic/Financial Crime role, preferably within Quality Control or Assurance.

You’ll bring:

• A recognised qualification i.e a relevant ICA qualification.
• Experience of Economic/Financial Crime prevention within financial services.
• Business banking expertise.
• A customer-centric mindset with a keen interest in promoting good customer outcomes and an understanding of how these fit with regulatory risk developments in the industry.
• An awareness of the Financial Services sector and the Regulatory environment that may impact outcomes including Consumer Duty.
• Time management and organisational skills with a drive to achieve goals and in achieving the required standards to challenge for continuous improvement.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.