Controller Responder (bank)

Provide CIC; Colchester; On-site; GBP 18,000 - 25,000; Part time

Job summary

Provide CIC in Colchester is seeking sessional workers to join Workforce Solutions as Controller Responders. You will provide an urgent telephone response service to customers, ensuring compliance with Telecare Service Association guidelines. This role supports CareCall247’s 24/7 monitoring operations.

Ideal candidates will have strong telephone skills, experience serving the public, and knowledge of health, safety regulations and Telecare. Driving licence and access to a vehicle are desirable.

Qualifications

• Experience working with the public.
• Excellent telephone skills.
• Knowledge of Health & Safety regulations.
• Knowledge of Telecare.

Responsibilities

• Monitor and answer calls on call handling platform in line with TSA guidelines.
• Complete onward referrals in consultation with the customer to relevant health and social care service.
• Ensure a high level of inputting into the call answering system and service user records.
• Manage referrals to the CareCall247 service.

Skills

Experience with public

Excellent telephone skills

Health & Safety regulations

Telecare

Job description

Main area Bank Grade Local Grades Contract Bank Hours Flexible working - Sessional Worker Contract Job ref 828-Providebank405

Employer Provide CIC Employer type NHS Site 900 The Crescent Town Colchester Salary £15.13 per hour Closing 11/11/2026 17:00

Job overview

We are looking for sessional workers to join Workforce Solutions as Controller Responders.

CareCall247 is a 24/7 personal alarm monitoring and emergency response, helping people stay safe and independent at home.

The post-holders will provide an urgent telephone response service to all customers, ensuring compliance with the Telecare Service Association guidelines.

Main duties of the job

Main duties of the job include but are not limited to:

• To monitor and answer calls on call handling platform inline with TSA guidelines.
• To complete onward referrals, in consultation with the customer to relevant health and social care service
• Ensure a high level of inputting into the call answering system and Service user records are maintained accurately
• To manage referrals to the Carecall247 service.

Working for our organisation

The Workforce Solutions leaflet is attached to this vacancy, for more information about being a Sessional Worker at Provide.

Detailed job description and main responsibilities

The job description is attached for full duties and responsibilities.

Person specification

Experience

• Experience working with the public
• Excellent telephone skills
• Knowledge of Health & Safety regulations
• Knowledge of Telecare

Circumstances

• Driving licence with access to a vehicle for work

FURTHER INFORMATION:

Closing Date

Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

Professional UK clinical registration required for the role?

If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.

Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination.

We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.

Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

Disability

If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or [e-mail].

Work Trials

Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.

We are committed to equal opportunities, flexible working practices and the National Living Wage.

SuccessfulApplicant:

You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators.

The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.