Control Room Supervisor

OCS; Colchester; On-site; GBP 32,000 - 46,000; Full time

Job summary

OCS UK & Ireland is seeking a Control Room Supervisor to lead a team of control room operators, provide guidance and training, and ensure all procedures are followed to a high standard. Flexibility to cover evenings and weekends is required.

You will manage daily operations, respond to alarms and incidents, and coordinate with relevant personnel to ensure swift resolution. The role emphasises leadership, organisation, and effective communication within a growing facilities management environment.

Qualifications

• Experience in a control room or security operations role, supervisory experience preferred.
• Strong leadership and communication skills.
• Excellent organizational abilities and attention to detail.
• Ability to remain calm under pressure and make sound decisions.
• Flexibility to work evenings, weekends, or holidays when required.
• Proficiency in using control room software and systems (training provided).

Responsibilities

• Supervise control room operations, ensuring efficiency and adherence to company standards.
• Manage and support a team of operators, providing ongoing training and development.
• Respond to alarms, incidents, and emergencies, coordinating with relevant personnel to ensure swift resolution.
• Create and manage staff rotas, addressing last-minute changes due to sickness or operational requirements.
• Handle client queries and complaints professionally and efficiently.
• Monitor reports for accuracy and compliance, addressing any discrepancies as needed.
• Collaborate with management to implement improvements and meet business needs.

Job description

The Role

As a Control Room Supervisor, you will play a key role in managing daily operations within the control room and ensuring the smooth running of all services. You will lead a team of control room operators, provide guidance and training, and ensure all procedures are followed to a high standard. Flexibility is essential, as you may occasionally need to support during evenings or weekends.

Key Responsibilities

• Supervise control room operations, ensuring efficiency and adherence to company standards.
• Manage and support a team of operators, providing ongoing training and development.
• Respond to alarms, incidents, and emergencies, coordinating with relevant personnel to ensure swift resolution.
• Create and manage staff rotas, addressing last‑minute changes due to sickness or operational requirements.
• Handle client queries and complaints professionally and efficiently.
• Monitor reports for accuracy and compliance, addressing any discrepancies as needed.
• Collaborate with management to implement improvements and meet business needs.

What We’re Looking For

• Previous experience in a control room or security operations role (supervisory experience preferred).
• Excellent leadership and communication skills.
• Strong organizational abilities and attention to detail.
• The ability to remain calm under pressure and make sound decisions.
• Flexibility to work evenings, weekends, or holidays when required.
• Proficiency in using control room software and systems (training provided if necessary).

What We Offer

• A supportive and collaborative working environment.
• Opportunities for professional development and career progression.
• The chance to play a vital role in a growing company.

Successful candidates will also be required to undergo screening and vetting (BS7858).

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

The OCS Academy offers digital courses and resources to help you build skills and grow your career.

With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

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We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.