Control Room Operator

Manchester Arndale; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company is seeking an Operations Control Room Officer in Hounslow. The role includes coordinating security operations, maintaining communication, and ensuring compliance with protocols during shifts. Candidates should possess strong organizational skills, a valid SIA License, and the flexibility to work varied shifts.

Qualifications

• Previous experience in a control room or operations environment preferred.
• Flexibility to work 12-hour shifts, including days and nights.
• Knowledge of Glasgow and surrounding areas preferred.

Responsibilities

• Coordinate responses to incidents and emergencies.
• Log incidents and activities in control room systems.
• Maintain communication with mobile response teams.

Skills

Strong communication

Organisational skills

Multitasking

Calm under pressure

Proficiency in computer systems

Education

Valid SIA Licence

Tools

Security software

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

SHIFT PATTERN -4 on 4 off rota

06.00-18.00, 10.00-22.00 including weekends and public holidays plus additional cover when required Must be flexible with working hours

We are seeking an organised and detail-oriented Operations Control Room Officer to join our team. This critical role involves monitoring security operations, coordinating responses, and ensuring seamless communication between field teams and clients.

Responsibilities:

• Coordinate responses to incidents, emergencies, and alarm activations.
• Maintain clear communication with mobile response teams, site officers, and clients.
• Log incidents, activities, and shift updates accurately in the control room systems.
• Ensure compliance with operational protocols and procedures.
• Provide regular updates to clients regarding site activities and incidents.
• Act as the central point of contact for all security operations during your shift.

Requirements:

• Previous experience in a control room or operations environment (Preferred).
• Strong communication and organisational skills.
• Ability to multitask and remain calm under pressure.
• Proficiency in using computer systems and security software.
• Flexibility to work 12-hour shifts, including days and nights.
• A valid SIA Licence (Essential).
• Knowledge of Glasgow and surrounding areas (Preferred).

Successful candidates will also be required to undergo screening and vetting (BS7858)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.