Control Room Operator

Connect Plus Services; Leatherhead, Dartford, South Mimms; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

As a Control Room Operator for a leading company, you'll oversee traffic management on the M25, ensuring safety and efficiency. You'll coordinate emergency responses, interact with service providers, and work in a dynamic team-focused environment. Embrace the opportunity for professional growth in a vital role with long-term stability as part of an extensive infrastructure project.

Benefits

Career development opportunities

Supportive work environment

Flexible working arrangements

Qualifications

• Control room or operational coordination experience preferred.
• Ability to make fast, effective decisions in time-critical situations.
• Experience working in a 24/7 rotational shift environment.

Responsibilities

• Lead the response to live incidents, coordinating resources.
• Monitor CCTV and manage real-time incident data.
• Communicate critical information to stakeholders clearly.

Skills

Problem-solving

Effective communication

Decision making

Resilience under pressure

Job description

Looking for a career where every shift matters—and where you’re part of something built to last? As a Control Room Operator on the M25, you’ll be part of a dedicated team keeping the UK’s busiest motorway running safely, efficiently, and with minimal disruption.

With 15 years of work still ahead on this nationally significant infrastructure project, this role offers more than just job security—it offers a chance to grow your expertise, take real pride in your impact, and be at the centre of mission-critical operations every day.

Working from our Dartford hub in a 24/7 rotational shift pattern, you’ll help manage live traffic, coordinate responses to incidents, and liaise with emergency services and partner organisations to keep the network moving. Your decisions will help safeguard road users and shape the smooth running of one of Europe’s most vital transport corridors.

If you’re looking for a role that combines purpose, progression, and long-term stability—and where calm, clear thinking under pressure makes a real difference—this is the opportunity for you.

What You’ll Be Doing

As a Control Room Operator, you’ll be at the front line of keeping the M25 safe and moving—helping to manage real-time incidents, respond to emergencies, and coordinate activity across one of the UK’s most vital transport networks. Every shift is different, and every action you take will make a measurable difference to road user safety and national connectivity.

In this essential and rewarding role, you will:

Lead the response to live incidents—deploying the right teams and resources with calm and confidence

Receive and relay critical information clearly and accurately to ensure quick and effective incident resolution

Monitor CCTV and key safety systems (including tunnel and bridge networks), responding swiftly when alarms or alerts are triggered

Track and record network activity, ensuring data is logged in real time using dedicated systems

Keep stakeholders informed, escalating major events through appropriate channels and keeping all teams aligned

Work to high performance and quality standards, ensuring every action aligns with policy and procedure

Collaborate closely with emergency services, National Highways, TfL, and other contractors to ensure a seamless and unified response

Coordinate with key operations centres, such as the Highways England ROC, NTIC, and NILO

Support weather-related actions, helping implement the Severe Weather Plan to keep the network safe in all conditions

Who We’re Looking For – Key Requirements

We’re looking for a calm, quick-thinking professional who can thrive under pressure and stay focused when it matters most. If you’re ready for a role where your decisions make a real difference, this could be your next great move.

Control room or operational coordination experience (emergency services or highways preferred, but not essential)

Ability to make fast, effective decisions in time-critical situations

Comfortable working to performance targets and KPIs

Clear and confident communicator, both verbally and in writing

Strong problem-solving skills, using data to support sound judgments

Proficient in using multiple systems and databases simultaneously

Resilient under pressure, able to manage and prioritise incidents calmly

Understanding of incident management and escalation processes

Familiarity with highways, transport, or traffic operations

Awareness of commercial impacts of operational decisions

Experience working in a 24/7 rotational shift environment

• Inspiring : Champions curiosity and continuous improvement, role modelling change and managing risks to achieve project outcomes.
• Energising: Role models positive and energised project focussed attitudes towards and continuous improvement.
• Challenging : seeks and advocates improvements to add value and drive continuous performance.
• Challengeable : Encourage a culture of skilled challenging and seek to understand and explore challenge to enable improvement.
• Influencing : Builds commitment and consensus, and role models CPS leadership behaviours to deliver our goals.

Why Work for Us?

At Connect Plus Services (CPS), you’ll be part of a world-class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.

A Career Like No Other

Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting-edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.

Long-Term Stability & Growth

With 15+ years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.

A Supportive & Inclusive Team

At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do.

About us

CPS is a joint venture between Balfour Beatty, Atkins, and Egis.

At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.

To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion.

Balfour Beatty is also a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans, and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

This is a hybrid role designed to fully maximize team collaboration on the project, we offer flexible working where you will typically be working from your base CPS office, Leatherhead, Dartford or South Mimms up to three days per week and two days from home.

Note to all internal CPS employees:

If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to [e-mail]