Control Room Operator

ZipRecruiter; Exeter; On-site; GBP 28,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Control Room Operator to join their state-of-the-art 24/7 control room in Exeter. This role is perfect for individuals with strong customer service skills and a passion for professionalism. You will be part of a dynamic team responsible for monitoring various sites across the UK, responding to emergencies, and ensuring the safety of client premises. With a structured shift pattern of 6 on/4 off, you will thrive in a fast-paced environment while contributing to the safety and security of clients. If you are ready to take on a challenging yet rewarding role, this opportunity is for you.

Qualifications

• Strong customer service skills required for a fast-paced control room.
• Ability to work under pressure and manage crisis situations.

Responsibilities

• Monitor client premises across the UK in a small team.
• Operate remote monitoring systems and respond to emergencies.
• Produce written incident reports and manage crisis situations.

Skills

Customer Service Skills

Administration Skills

Ability to Work Under Pressure

Job description

Job Description

Control Room Operator

Shift pattern: 6 on/4 off. x2 Earlies (Apply online only), x2 Lates (1400–2200), x2 Nights (Apply online only)), 4 Off.

Location: Exeter EX1

Salary: £28,100 + overtime opportunities (at 1.5x)

Do you have strong customer service skills with the ability to work in a fast-paced control room environment? Based in Exeter, you will join a professional control room team at a state-of-the-art 24/7 control room which monitors sites across the UK. If you have a strong work ethic with a passion for customer service and professionalism, then this could be the role for you.

Applicants should meet the following criteria:

• Strong customer service skills
• Willing to work the specified shift pattern: 6 on/4 off (x2 Earlies, x2 Lates, x2 Nights, 4 Off)
• Strong administration skills
• The ability to work under pressure in a professional manner

Responsibilities:

• Work in a small team responsible for monitoring client premises across the UK
• Operate systems in a professional manner
• Operate remote monitoring systems
• Respond to emergency situations professionally
• Liaise with emergency services when required
• Remain vigilant to threats and risks
• Produce written incident reports
• Manage crisis situations confidently and calmly
• Respond to general queries