Control Room Operator

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated security professional to join their Control Room team. This role is crucial in enhancing community safety through effective CCTV and door entry monitoring. You will work closely with Mobile Patrol Officers to ensure secure neighborhoods across Birmingham. The position offers a flexible shift system, including nights and weekends, and presents a fantastic opportunity for those looking to make a real difference in public safety. If you have a security background and are ready for an ASAP start, this could be the perfect fit for you!

Qualifications

• Experience in security operations with a focus on CCTV monitoring.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Monitor CCTV and door entry systems to ensure safety and security.
• Respond to inquiries and direct response teams as needed.

Skills

CCTV Monitoring

Security Operations

Communication Skills

Customer Service

Education

Security Training

Tools

CCTV Systems

Door Entry Systems

Job description

Social network you want to login/join with:

Your newpany

Birmingham City Council are looking to appoint a candidate for their Control Room. They are seeking a skilled, motivated security professional available for an ASAP start date.

Your new role

As the face of the Council, you will be at the forefront of helping to deliver the wider neighbourhood agenda by improving the services provided to residents. You will play an integral role in helping residents feel safer, using your local knowledge to develop key priorities for the neighbourhoods you serve.

Your responsibilities include providing a professional and effective public CCTV/Door entry monitoring service, working closely with Mobile Patrol Officers and Night Time Security Service Supervisors to ensure safe, clean, and secure neighbourhoods across Birmingham.

You will ensure the integrity, accuracy, and confidentiality of all information, adhering strictly to Birmingham City Council’s CCTV operational procedures and code of practice.

You will operate CCTV and door entry systems in communal areas, multi-storey blocks, and other properties within Birmingham's neighbourhoods.

As an operator, you will respond to customer inquiries, direct response teams to investigate issues, and handle escalations from Mobile Patrol Officers.

You will work a shift system, covering days or nights throughout the week, including weekends and Bank Holidays, 365 days a year. The contract is for 35 hours per week.

What you'll need to succeed

We are looking for someone available on an ASAP basis who is willing to undergo the compliance process before starting, including referencing and right-to-work checks.

You must have a security background, ideally with knowledge of CCTV systems. Flexibility across the week is essential, with availability for night and weekend shifts.

What you'll get in return

This is a 3-month ongoing opportunity with Birmingham City Council, with strong possibilities of extension. During the first 13 weeks, you will be paid an hourly rate of £[rate], then qualify for an uplift to £[rate] per hour, excluding holiday allowance.