Control Centre Operative
Serco Limited
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Benefits offered by this job
Job summary
Serco Limited is seeking a Planning & Logistics Officer in Gloucester. The role focuses on planning and scheduling vehicles to ensure safe transport of custodies, working closely with Prisons and Courts, and monitoring operations with IT systems.
Training is provided, with opportunities to shadow experienced staff and progress into supervisory roles. The position offers a salary of £35,000 per annum, flexible working options, free onsite parking, and a benefits package including pension match up
Qualifications
- Experience in organising large scale logistics/scheduling plans in a large geographical area.
- Ability to assimilate large volumes of data/information quickly.
Responsibilities
- Plan and schedule vehicle movements to ensure safe transport of custodies.
- Coordinate with Prisons and Courts to ensure timeliness and security.
- Monitor vehicles using IT applications and respond to emergency alarms.
- Adapt to changes and handle incidents during shifts.
Skills
Job description
Prisoner Escort Custody Services (PECS), Serco operates across 105 courts and 16vehicle bases throughout London, East & West England. On average we transport over 21,000 custodies per month and at the core of our service is our Operational Control Centre Team (OCC) working to ensure custodies are transported on time, on schedule and in a safe & secure way.
Working as Planning & Logistics Officer at the OCC in Gloucester is more than just a job, it’s the chance to be a part of something greater; join a work family where you are valued but also the work you do makes a difference every day. In addition to a good sense of job satisfaction, we also offer:
- £35,000 per annum.
- Flexible working options available.
- Free onsite parking.
- Serco benefits including pension match up to 6%, 28 days leave (inclusive of bank holidays)
- Full training provided you’ll complete a in depth training with the opportunity to shadow experienced staff, giving you a real taste of life on the job!
- Perks including Blue Light cards and further employee discounts across hundreds of high street shops for fashion, hospitality, attractions, holidays, electronics and gaming supplies and much more.
- Access to career long learning and development opportunities.
- The chance to make a positive difference in a company passionate about diversity and inclusion.
We not only offer job stability & job security, but career development pathways for you to transition into Supervisory or Operational Management level roles. The centre is open24/6and whilst you’ll cover various shift patterns (which will include evenings, night shifts & weekends), we do operate on a rota basis that allows you the flexibility to enjoy meaningful time off to do the things you love (we typically work on average 12-hour shifts, 4 out of 7 days per week on a rota basis but we also offer flexible working options)
What you’ll do day to day:
Firstly, you’ll be responsible for the planning and scheduling of vehicles to ensure the safe transport of custodies in line with the agreed service delivery. You’ll work closely with our crews & establishments (Prisons, Courts etc) to ensure custodies are transported on time and in a safe & secure manner. Using a number of IT applications you will be responsible for monitoring the vehicles and responding to emergency alarms raised by crews. You will work with multiple agencies ensuring the safe and secure delivery of the custodies return to their destination! It doesn’t always run smoothly though, so you’ll need to be quick on your feet to adapt to any unpredictable changes and deal with any incidents or challenges that occur throughout the day!
What you need to do the role:
If you are detail oriented, highly organised, resilient with exceptional communication skills, then we want to hear from you! Ideally, you’ll have previous experience in a similar role, when you have been involved in organising large scale logistics / scheduling plans in a large geographical area! You’ll be computer literate with the ability to quickly assimilate large volumes of data/information. Experience is not essential as we will provide full training, however if you do have experience in a similar role, it would be highly beneficial.
What else do you need to know?
- This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office.
- You will be required to obtain Ministry of Justice Enhanced Level 2 Vetting & Enhanced DBS with Child Barring.
Prisoner Escort Custody Services (PECS), Serco operates across 105 courts and 16vehicle bases throughout London, East & West England. On average we transport over 21,000 custodies per month and at the core of our service is our Operational Control Centre Team (OCC) working to ensure custodies are transported on time, on schedule and in a safe & secure way.
Working as Planning & Logistics Officer at the OCC in Gloucester is more than just a job, it’s the chance to be a part of something greater; join a work family where you are valued but also the work you do makes a difference every day. In addition to a good sense of job satisfaction, we also offer:
- £35,000 per annum.
- Flexible working options available.
- Free onsite parking.
- Serco benefits including pension match up to 6%, 28 days leave (inclusive of bank holidays)
- Full training provided you’ll complete a in depth training with the opportunity to shadow experienced staff, giving you a real taste of life on the job!
- Perks including Blue Light cards and further employee discounts across hundreds of high street shops for fashion, hospitality, attractions, holidays, electronics and gaming supplies and much more.
- Access to career long learning and development opportunities.
- The chance to make a positive difference in a company passionate about diversity and inclusion.
We not only offer job stability & job security, but career development pathways for you to transition into Supervisory or Operational Management level roles. The centre is open24/6and whilst you’ll cover various shift patterns (which will include evenings, night shifts & weekends), we do operate on a rota basis that allows you the flexibility to enjoy meaningful time off to do the things you love (we typically work on average 12-hour shifts, 4 out of 7 days per week on a rota basis but we also offer flexible working options)
What you’ll do day to day:
Firstly, you’ll be responsible for the planning and scheduling of vehicles to ensure the safe transport of custodies in line with the agreed service delivery. You’ll work closely with our crews & establishments (Prisons, Courts etc) to ensure custodies are transported on time and in a safe & secure manner. Using a number of IT applications you will be responsible for monitoring the vehicles and responding to emergency alarms raised by crews. You will work with multiple agencies ensuring the safe and secure delivery of the custodies return to their destination! It doesn’t always run smoothly though, so you’ll need to be quick on your feet to adapt to any unpredictable changes and deal with any incidents or challenges that occur throughout the day!
What you need to do the role:
If you are detail oriented, highly organised, resilient with exceptional communication skills, then we want to hear from you! Ideally, you’ll have previous experience in a similar role, when you have been involved in organising large scale logistics / scheduling plans in a large geographical area! You’ll be computer literate with the ability to quickly assimilate large volumes of data/information. Experience is not essential as we will provide full training, however if you do have experience in a similar role, it would be highly beneficial.
What else do you need to know?
- This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office.
- You will be required to obtain Ministry of Justice Enhanced Level 2 Vetting & Enhanced DBS with Child Barring.
Prisoner Escort Custody Services (PECS), Serco operates across 105 courts and 16vehicle bases throughout London, East & West England. On average we transport over 21,000 custodies per month and at the core of our service is our Operational Control Centre Team (OCC) working to ensure custodies are transported on time, on schedule and in a safe & secure way.
Working as Planning & Logistics Officer at the OCC in Gloucester is more than just a job, it’s the chance to be a part of something greater; join a work family where you are valued but also the work you do makes a difference every day. In addition to a good sense of job satisfaction, we also offer:
- £35,000 per annum.
- Flexible working options available.
- Free onsite parking.
- Serco benefits including pension match up to 6%, 28 days leave (inclusive of bank holidays)
- Full training provided you’ll complete a in depth training with the opportunity to shadow experienced staff, giving you a real taste of life on the job!
- Perks including Blue Light cards and further employee discounts across hundreds of high street shops for fashion, hospitality, attractions, holidays, electronics and gaming supplies and much more.
- Access to career long learning and development opportunities.
- The chance to make a positive difference in a company passionate about diversity and inclusion.
We not only offer job stability & job security, but career development pathways for you to transition into Supervisory or Operational Management level roles. The centre is open24/6 and whilst you’ll cover various shift patterns (which will include evenings, night shifts & weekends), we do operate on a rota basis that allows you the flexibility to enjoy meaningful time off to do the things you love (we typically work on average 12-hour shifts, 4 out of 7 days per week on a rota basis but we also offer flexible working options)
What you’ll do day to day:
Firstly, you’ll be responsible for the planning and scheduling of vehicles to ensure the safe transport of custodies in line with the agreed service delivery. You’ll work closely with our crews & establishments (Prisons, Courts etc) to ensure custodies are transported on time and in a safe & secure manner. Using a number of IT applications you will be responsible for monitoring the vehicles and responding to emergency alarms raised by crews. You will work with multiple agencies ensuring the safe and secure delivery of the custodies return to their destination! It doesn’t always run smoothly though, so you’ll need to be quick on your feet to adapt to any unpredictable changes and deal with any incidents or challenges that occur throughout the day!
What you need to do the role:
If you are detail oriented, highly organised, resilient with exceptional communication skills, then we want to hear from you! Ideally, you’ll have previous experience in a similar role, when you have been involved in organising large scale logistics / scheduling plans in a large geographical area! You’ll be computer literate with the ability to quickly assimilate large volumes of data/information. Experience is not essential as we will provide full training, however if you do have experience in a similar role, it would be highly beneficial.
What else do you need to know?
- This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office.
- You will be required to obtain Ministry of Justice Enhanced Level 2 Vetting & Enhanced DBS with Child Barring.
Proud member of the Disability Confident employer scheme
Company: Serco Limited Salary: £35000-35000 per annum Hours: Full-time Location: Gloucester, GL4 3RT Job type: Permanent Posting date: 30 Oct 2026 Closing date: 29 Nov 2026
Prisoner Escort Custody Services (PECS), Serco operates across 105 courts and 16vehicle bases throughout London, East & West England. On average we transport over 21,000 custodies per month and at the core of our service is our Operational Control Centre Team (OCC) working to ensure custodies are transported on time, on schedule and in a safe & secure way.
Working as Planning & Logistics Officer at the OCC in Gloucester is more than just a job, it’s the chance to be a part of something greater; join a work family where you are valued but also the work you do makes a difference every day. In addition to a good sense of job satisfaction, we also offer:
- £35,000 per annum.
- Flexible working options available.
- Free onsite parking.
- Serco benefits including pension match up to 6%, 28 days leave (inclusive of bank holidays)
- Full training provided you’ll complete a in depth training with the opportunity to shadow experienced staff, giving you a real taste of life on the job!
- Perks including Blue Light cards and further employee discounts across hundreds of high street shops for fashion, hospitality, attractions, holidays, electronics and gaming supplies and much more.
- Access to career long learning and development opportunities.
- The chance to make a positive difference in a company passionate about diversity and inclusion.
We not only offer job stability & job security, but career development pathways for you to transition into Supervisory or Operational Management level roles. The centre is open24/6and whilst you’ll cover various shift patterns (which will include evenings, night shifts & weekends), we do operate on a rota basis that allows you the flexibility to enjoy meaningful time off to do the things you love (we typically work on average 12-hour shifts, 4 out of 7 days per week on a rota basis but we also offer flexible working options)
What you’ll do day to day:
Firstly, you’ll be responsible for the planning and scheduling of vehicles to ensure the safe transport of custodies in line with the agreed service delivery. You’ll work closely with our crews & establishments (Prisons, Courts etc) to ensure custodies are transported on time and in a safe & secure manner. Using a number of IT applications you will be responsible for monitoring the vehicles and responding to emergency alarms raised by crews. You will work with multiple agencies ensuring the safe and secure delivery of the custodies return to their destination! It doesn’t always run smoothly though, so you’ll need to be quick on your feet to adapt to any unpredictable changes and deal with any incidents or challenges that occur throughout the day!
What you need to do the role:
If you are detail oriented, highly organised, resilient with exceptional communication skills, then we want to hear from you! Ideally, you’ll have previous experience in a similar role, when you have been involved in organising large scale logistics / scheduling plans in a large geographical area! You’ll be computer literate with the ability to quickly assimilate large volumes of data/information. Experience is not essential as we will provide full training, however if you do have experience in a similar role, it would be highly beneficial.
What else do you need to know?
- This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office.
- You will be required to obtain Ministry of Justice Enhanced Level 2 Vetting & Enhanced DBS with Child Barring.
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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