Control Centre Dispatcher

First Recruitment Services; Burgess Hill; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking a dedicated Control Centre Dispatcher / Customer Service Advisor to join their dynamic team. This role involves managing customer calls, providing vital support, and ensuring smooth communication between roadside staff and clients. With a unique shift pattern of four days on and four days off, this position offers a great work-life balance, alongside a competitive salary and opportunities for overtime. If you thrive in a fast-paced environment and possess excellent communication skills, this is the perfect opportunity to make a significant impact in a well-known organization.

Benefits

Free parking on site

Overtime opportunities

Shift flexibility

Qualifications

• Enthusiastic and self-motivated professional with excellent customer service skills.
• Ability to monitor multiple incidents and make quick decisions.

Responsibilities

• Receive and record customer assistance calls, keeping all parties informed.
• Provide quotations and handle payments for services.

Skills

Excellent planning and memory

Team skills

Customer service skills

Communication skills

Tools

Computer database

Radio communication

Telephone systems

Job description

Position: Control Centre Dispatcher / Customer Service Advisor

Salary: £29,200 per annum plus a bonus of £3,000 which is paid after two years of continuous service

Location: Close to Burgess Hill, West Sussex

Hours: 42 hours per week on a 4 days on, 4 days off basis – 12 hour shift. Shifts available 09:00-21:00 or 12:00 – 00:00.

Note: Due to workplace location, it is essential to be a driver and have your own transport. Lots of free parking on site.

We are delighted to be working alongside our long term client on an exclusive agency arrangement as they seek to recruit an additional Customer Services Advisor (shift-work) to join their friendly and busy teams close to Burgess Hill. This is a superb opportunity to join a very established and well-known organisation.

The role:

The job involves taking calls for assistance, advising customers of progress and keeping all parties informed. The CSA position provides the vital link between motoring organisations, roadside staff and the customer/motorist.

Duties of the position include:

• Receiving calls for assistance via electronic data transfer, fax and telephone.
• Recording all details taken from customers on the computer database.
• Communicating with all staff via radio, telephone, fax and mobile data.
• Monitoring progress of all work and keeping all parties updated.
• Updating computer job records with details of each job as operatives arrive and complete tasks.
• Providing customers with quotations for both roadside and workshop services.
• Receiving and verifying payment for work via cash, cheque and credit card.
• Carrying out invoicing of company work to motoring organisations.
• Updating both computer and paper records as necessary.

Competencies required:

We are looking for an enthusiastic and self-motivated professional with the following qualities:

• Excellent planning and memory - you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability.
• Team skills - you will need to work with a small team of people within the control room and good communication is essential.
• Customer skills - an excellent telephone manner and the ability to reassure customers.

Shift pattern:

• Four days on
• Four days off
• 12 hour working shift time

Salary Package:

• Based on 42 hours per week
• Paid at £12.72 per hour, annual salary of £29,200
• Plenty of overtime available if required. Standard hourly rate, nights and weekends £18.00 – £19.00 per hour.

If you enjoy working shifts, like having a lot of free time and have a great customer services/phone manner, then this is the ideal role for you. Apply today for immediate consideration!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.