Control and Change Management - Associate

JPMorgan Chase & Co.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

JPMorgan Chase & Co. in London seeks an Associate in Control and Change Management to help maintain robust control frameworks and deliver business and regulatory change. You will work with senior colleagues, coordinate governance activities, and drive process improvements across reporting and control environments.

The role emphasizes collaboration, attention to detail, and proactive issue resolution in a fast-paced financial services setting.

Qualifications

• Strong organisational skills and attention to detail.
• Ability to manage competing deadlines and prioritise tasks.
• Clear written and verbal communication skills, with confidence working across teams and following up on actions.
• Analytical and problem-solving skills, with an interest in controls, governance, and change management.
• Proficiency in Microsoft Office.

Responsibilities

• Coordinate governance forums and meetings, including scheduling, preparing materials, consolidating stakeholder input, recording minutes, and tracking actions and escalations.
• Liaise with Capital Product, Reporting, and Technology teams to support prioritisation and release coordination.
• Support control framework maintenance by assessing alignment with firmwide standards and maintaining control libraries, process documentation, and ownership records.
• Monitor reporting obligations and recurring controls by tracking submission deadlines, access requirements, and attestations, escalating overdue items or emerging risks.
• Track issues and remediation actions by reviewing documentation for completeness, maintaining issue and change records, and following up with owners through to closure.
• Support change delivery by documenting business requirements and process flows, maintaining JIRA records, and assisting with testing and implementation activities.
• Assist with policy and procedure reviews by coordinating stakeholder feedback, approvals, and communication of updates.
• Prepare management and committee reporting, providing clear updates on control performance, outstanding issues, and change delivery.
• Identify opportunities to improve processes and data quality, respond to stakeholder queries, and provide constructive challenge under senior team guidance.

Skills

Organisational skills

Attention to detail

Time management

Communication skills

Microsoft Office

Tools

JIRA

Job description

Are you ready to make an impact in control and change management? Join our collaborative team, where you will help shape business and regulatory processes while developing your skills in governance and change delivery. At JPMorganChase, you will benefit from career growth opportunities, work alongside experienced professionals, and contribute to meaningful improvements across our reporting and control environment.

As an Associate in Control and Change Management within our team, you will support the maintenance of robust control frameworks and the delivery of business and regulatory change. You will work closely with senior team members, coordinate governance activities, and help implement process improvements. Your role will empower you to collaborate across teams, enhance reporting processes, and contribute to a culture of continuous improvement. You will be part of a dynamic environment where your attention to detail and proactive approach will drive success.

Job responsibilities

• Coordinate governance forums and meetings, including scheduling, preparing materials, consolidating stakeholder input, recording minutes, and tracking actions and escalations.
• Liaise with Capital Product, Reporting, and Technology teams to support prioritisation and release coordination.
• Support control framework maintenance by assessing alignment with firmwide standards and maintaining control libraries, process documentation, and ownership records.
• Monitor reporting obligations and recurring controls by tracking submission deadlines, access requirements, and attestations, escalating overdue items or emerging risks.
• Track issues and remediation actions by reviewing documentation for completeness, maintaining issue and change records, and following up with owners through to closure.
• Support change delivery by documenting business requirements and process flows, maintaining JIRA records, and assisting with testing and implementation activities.
• Assist with policy and procedure reviews by coordinating stakeholder feedback, approvals, and communication of updates.
• Prepare management and committee reporting, providing clear updates on control performance, outstanding issues, and change delivery.
• Identify opportunities to improve processes and data quality, respond to stakeholder queries, and provide constructive challenge under senior team guidance.

Required qualifications, capabilities, and skills

• Strong organisational skills and attention to detail.
• Ability to manage competing deadlines and prioritise tasks.
• Clear written and verbal communication skills, with confidence working across teams and following up on actions.
• Analytical and problem-solving skills, with an interest in controls, governance, and change management.
• Proficiency in Microsoft Office.

Preferred qualifications, capabilities, and skills

• Familiarity with JIRA or similar workflow tools.
• Experience in financial services, regulatory reporting, controls, or change delivery.
• Ability to identify process improvement opportunities and provide constructive challenge.
• Experience coordinating governance forums or supporting change implementation.