Contracts Support Manager

Venn Group; England; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading company in local government recruitment seeks an Interim Contract Support Manager based in West Sussex. This hybrid role involves managing key contract support functions and customer service, ensuring effective delivery of council contracts and services. The position offers a 6-month contract with potential for extension, requiring strong stakeholder management and administrative skills.

Benefits

Recommendation Scheme with vouchers

Qualifications

• Experience in managing contracts and customer service functions.
• Strong administrative and technical support background.
• Ability to liaise with various stakeholders effectively.

Responsibilities

• Manage administrative, technical support, and projects for the Contracts Division.
• Produce reports on financial performance and verify contract invoices.
• Ensure timely responses to customer correspondence.

Skills

Contract Management

Customer Service

Stakeholder Management

Administrative Support

Job description

Interim Contract Support Manager

Based in West Sussex, hybrid working, 2 days on site

Length: 6 months (Possibility of extension)

Inside IR35

The interim contract support manager will be responsible for managing key contract support and customer service functions to enable the delivery, development, and improvement of key Council contracts and frontline services across Contracts and Services.

Key Responsibilities of the Interim Contract Support Manager:

• Manage administrative, technical support, and projects for the Commercial Services and Contracts Division.
• Work closely with other managers in the Service Area and Directorate; liaise with contractors, residents, other departments, and external organisations to address queries and issues related to services.
• Assist the Digital team in improving system responses to reduce volumes of councillor and public responses via digital channels.
• Manage the Contract Support Team to maintain accurate records, databases, and procedures supporting the delivery of key Council frontline services.
• Produce reports on the financial performance of the Division and verify all contract invoices and payments to ensure income targets are met.
• Ensure the Contract Support Team is the first point of contact for the Council and stakeholders regarding contracts and frontline services, including timely responses to customer correspondence.
• Manage internal and external stakeholders and oversee administrative functions.

Application Process

To apply for this role or learn about other opportunities, please contact Joseph Dalton at the London Local Government Recruitment team on 020 7557 7667 or send your CV to [e-mail].

Venn Group’s “Recommendation Scheme”: If you recommend a candidate who is subsequently placed by Venn Group for at least 2 weeks, you will be eligible for vouchers from a selection of high street organisations.