Contracts & Quality Manager: Drive Service Excellence

Cambridgeshire County Council; Cambridge; On-site; GBP 45,000 - 62,000; Full time

Benefits offered by this job

Wellbeing package

Annual leave options

Flexible bank holidays

Additional Voluntary Contributions (AV

Professional development opportunities

Paid volunteering hours

IDEAL staff network and peer support

Employee Recognition Awards

Cambs Rewards discounts, car lease &cy

Job summary

Cambridgeshire County Council is seeking a Contracts and Quality Manager to oversee a portfolio of high-volume, lower-complexity contracts and ensure services deliver positive outcomes for adults across Cambridgeshire.

You will monitor performance, manage risk and support compliance, building strong relationships with care providers, colleagues and partners to maintain service quality and value for money. Travel to council sites may be required.

Responsibilities

• Oversee day-to-day contract management processes in line with procedures, policies and legislation.
• Build positive relationships with providers, addressing concerns promptly.
• Monitor contract performance, compliance and service quality; drive improvements.
• Identify and manage service delivery risks, escalating issues as needed and ensuring continuity of support.
• Support transitions between services, managing risks to individuals and finances.
• Use performance and financial data to identify trends and inform decisions for value for money.
• Engage with local authorities and organisations to share knowledge and foster collaboration.
• Present contract management information and insights to management to support decisions.
• Share learning and best practices to improve contract management and service delivery.
• Promote equality, diversity and inclusion and support safeguarding adults across Cambridgeshire.

Job description

Cambridgeshire County Council is seeking a Contracts and Quality Manager to oversee a portfolio of high-volume, lower-complexity contracts and ensure services deliver positive outcomes for adults across Cambridgeshire.

You will monitor performance, manage risk and support compliance, building strong relationships with care providers, colleagues and partners to maintain service quality and value for money. Travel to council sites may be required.