Contracts Manager

ZipRecruiter; St Albans; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the Rail sector is seeking a Contracts Manager to oversee contract performance, ensuring KPIs and SLAs are met while collaborating with a dynamic team. The role involves managing various operational aspects, leading client meetings, and driving business development efforts alongside performance assessments. Ideal candidates will have significant experience in contract management within the Rail industry and possess strong leadership and problem-solving skills.

Qualifications

• PTS qualified (Personal Track Safety).
• Full UK Driving License required.
• Contract management experience in the Rail industry.

Responsibilities

• Manage rail Hard FM services contract ensuring all KPIs and SLAs are met.
• Chair client meetings and prepare action plans.
• Develop new business from existing clients.

Skills

Communication

Leadership

Problem Solving

Teamwork

Organizational Skills

Education

Recognized Business Qualification

Tools

MS Office

AssetPro

Job description

Job Description

Contracts Manager (Rail)

To manage all aspects of the railway contract by leading the team and working collaboratively with colleagues to ensure the contract key performance indicators (KPIs) and service level agreements (SLAs) are met, thereby contributing to the company's profitability.

• Manage rail Hard FM services contract ensuring all KPIs and SLAs are met
• Run daily reports to monitor team performance and ensure corrective actions if SLAs and KPIs are not met
• Prepare the client period end report in the agreed format and timescale, along with any ad hoc reports requested by the client
• Chair client meetings and prepare action plans arising from those meetings
• Provide leadership and coaching to the team to ensure cohesive working across all disciplines from Helpdesk to multi-skilled operatives
• Check and submit payment applications via Asset-Pro/Client CAFM systems within 14 working days after the four-week period
• Participate in the out-of-hours escalation process
• Oversee periodic audits with the client
• Generate enquiries, prepare tenders, and submit bids for work
• Develop new business from existing clients and attract new clients
• Collaborate with Finance to prepare project cash flows and profitability reports
• Monitor site health & safety and quality of work
• Prepare scope of works and subcontract documentation
• Utilize database and spreadsheet packages to prepare job reports
• Follow HBS gated project management processes and complete monthly reports for the Contract Director
• Identify and discuss ways to improve contract delivery with senior managers

Qualifications:

• PTS qualified (Personal Track Safety)
• Full UK Driving License
• Recognized Business Qualification (Desirable)

Proven Experience:

• Contract management experience in the Rail industry
• Senior role experience
• Facilities management sector experience
• Delivering projects on time, within budget, and to specification
• Proficient in MS Office and AssetPro

Skills:

• Ability to work to tight deadlines
• Excellent communication and stakeholder management skills
• Collaborative/team player
• Good attention to detail
• Self-motivated
• People management and leadership skills
• Analytical problem-solving skills
• Organizational skills
• Ability to generate trust and confidence in the company