Contracts Manager

Northampton Business Directory; Milton Keynes; Hybrid; GBP 39,000 - 50,000; Full time

Job summary

A leading company is seeking a Contracts Manager to oversee finance contracts and lead a new team. This role emphasizes collaboration, customer service, and operational excellence, with a competitive salary and benefits package. The ideal candidate will drive team performance and adapt to a fast-changing environment. This is a unique opportunity to shape customer engagement and enhance business outcomes.

Benefits

Enhanced parental leave

Annual bonus scheme eligibility

Loan car scheme access

25 days annual leave plus bank holidays

Competitive pension

4x basic salary life assurance

Qualifications

• Understanding of business issues and processes.
• Managing and developing team members' contributions.
• Listening and communicating effectively with diverse audiences.

Responsibilities

• Oversee the lifecycle of finance contracts ensuring compliance and efficiency.
• Inspire and support team members in a collaborative environment.
• Manage customer service needs throughout the contract lifecycle.

Skills

Business Perspective

Team Management

Communication

Customer Focus

Adaptability

Job description

SFS

Job Title: Contracts Manager Salary: Starting from £39,000 plus an excellent benefits package Location: Milton Keynes/ Hybrid

Scania Financial Services

• Hybrid working
• Enhanced parental leave
• Eligibility to annual bonus scheme
• Access to a fantastic loan car scheme
• 25 days annual leave plus bank holidays
• Competitive pension
• 4x basic salary life assurance

The Contracts Manager is responsible for overseeing the lifecycle of finance contracts, ensuring accuracy, compliance & efficiency in the contract administration. In addtion the role will oversee Scania Invoice Factoring processes, as well as new & used vehicle stocking schemes for various dealers & customers.

A quote from Ken McGrath our Head of Credit & Operations

“This is a fantastic opportunity to work with and lead a newly formed team from a variety of backgrounds. With a common goal of shaping the customer engagement and creating something truly special in an organisation where opinions are valued. We are a future-focused team, embracing innovation and the art of the possible. We're not afraid to be positively disruptive, and we're looking for the right personality to lead us toward world-class service delivery."

In this role you will:
• Inspire and support your team to thrive, fostering a collaborative and inclusive environment that encourages shared success and consistently delivers high-quality outcomes.
• Maintain clear, user-friendly service procedures for customers and dealers, ensuring smooth operations and addressing any issues with care and attention.
• Oversee the full customer proposal and dealer payout journey, focusing on accuracy, efficiency, and a positive experience for everyone involved.
• Build and nurture strong relationships by managing customer service needs with empathy and professionalism throughout the entire contract lifecycle.
• Take responsibility for the daily coordination of dealer stocking schemes across the UK and Ireland, including thoughtful investigation and resolution of any reconciliation queries.
• Regularly track and share insights on team and service performance, customer and dealer satisfaction, and key operational trends—helping the team continuously learn and improve.

About you:

Business Perspective: Using an understanding of business issues, processes and outcomes to enhance business performance.
Team Management: Managing and developing those around you to ensure their work contributes to organisational goals.
Communication: Listening and communicating openly, honestly and respectfully with different audiences, promoting dialogue and building consensus.
Customer Focus: Providing service excellence to internal and/or external customers.
Adaptability: Recognising the need for change, being open to new ideas and methods, championing transformational change within the organisation and beyond.

If you’re interested in this role we’d love to hear from you.

Closing date: 04.07.2025

Next steps:
1. If you like the sound of this position, please apply today.
2. A member of the Scania Recruitment team will contact you to discuss your application.
3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.