Contracts Manager

GRAHAM Group; Liverpool; On-site; GBP 45,000 - 65,000; Full time

Job summary

At GRAHAM Group, we are seeking a Contracts Manager to lead exceptional services across the Council Estate in Liverpool. This role involves overseeing maintenance operations, ensuring contract compliance, and managing teams to meet client needs. Ideal candidates will have a background in Facilities Management, strong leadership skills, and a passion for client satisfaction. Join us to make a positive impact in our communities while enjoying a competitive salary and a comprehensive benefits package.

Benefits

Generous Time Off

Strong Financial Security

Health & Wellness Focus

Career Development

Qualifications

• Minimum of 3 years’ experience in a Facilities Management role.
• Proven experience with mechanical, electrical, or HVAC services in FM contracts.
• Strong grasp of contract performance and commercial knowledge.

Responsibilities

• Develop and maintain excellent working relationships with management teams and stakeholders.
• Oversee local site management teams and direct labor for productivity and compliance.
• Monitor and optimize contract performance to achieve all SLA and KPI targets.

Skills

Leadership

Problem Solving

Communication

Client Satisfaction

Contract Management

Education

HND/HNC qualification in Building Services or equivalent

Job description

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About The Role

At GRAHAM, we’re committed to being an employer of choice, where your individuality is celebrated, and your growth is our priority. We believe in creating an environment where you can thrive, knowing that your contributions make a difference.

About The Role

At GRAHAM, we’re committed to being an employer of choice, where your individuality is celebrated, and your growth is our priority. We believe in creating an environment where you can thrive, knowing that your contributions make a difference.

As one of the UK & Ireland’s leading Facilities Management providers, we go beyond managing spaces — we enhance environments that positively impact communities. With partnerships spanning universities, healthcare institutions, and local authorities, we’re dedicated to creating lasting change.

As our company continues to grow, with a £1bn+ annual turnover, we’re looking for talented Contracts Managers who are ready to step up and help shape our future success.

Location: Liverpool

Contract Type: Full-Time, Permanent

Salary: Competitive

Reporting to: Regional Contracts Manager

Division: Facilities Management

What We Offer You

At GRAHAM, we believe that when you thrive, we thrive. That’s why we offer more than just a competitive salary — we provide a comprehensive benefits package that supports your well-being, growth, and work-life balance.

Generous Time Off: Enjoy up to 36 days of paid annual leave to recharge and spend time on what matters most.

Strong Financial Security: Secure your future with an excellent company pension scheme and free Life Assurance (6x your annual salary).

Health & Wellness Focus: Access free BUPA health assessments and enjoy exclusive discounts on private healthcare, gym memberships, and even free annual flu jabs.

Support When You Need It: Take advantage of our Employee Assistance and Health & Wellbeing programs, designed to help you succeed both at work and at home.

Career Development: We’re committed to your growth, offering ongoing training and development opportunities to help you advance your career.

Peace of Mind: Receive free will advice and access to our legal benefits to ensure you and your family are protected.

As a Contracts Manager at GRAHAM, you’ll be at the forefront of delivering exceptional service across the Council Estate, overseeing planned and reactive maintenance along with minor works. This is your chance to step into a leadership role where your problem-solving skills and strategic thinking will be essential in driving best-in-class service.

You will be the face of our operations, ensuring contract compliance, managing teams, and nurturing relationships with clients. You’ll lead from the front, inspiring your team to meet and exceed expectations, while fostering a culture of excellence. If you’re a self-starter with a passion for client satisfaction and a commitment to innovation, this is the perfect role for you.

Key Responsibilities

• Build Strong Relationships: Develop and maintain excellent working relationships with client estate management teams, stakeholders, and internal departments to deliver outstanding service.
• Lead the Team: Oversee and motivate local site management teams and direct labor, ensuring productivity and contract compliance.
• Drive Improvement: Collaborate with senior management to implement change management processes that enhance contract performance and service delivery.
• Exceed Expectations: Monitor and optimize contract performance to achieve all SLA and KPI targets.
• Manage Emergencies: Take charge of emergency repairs, critical incidents, and temporary services to ensure minimal disruption to client operations.
• Ensure Excellence: Lead the charge on health and safety standards, maintaining GRAHAM’s reputation for operational excellence.
• Lead with Insight: Oversee budgets, prepare detailed reports, and drive performance reviews to ensure continuous improvement and financial success
  
  

This job description is intended to give the post holder an appreciation of the role envisaged for the job title and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.

About You

What We’re Looking For:

We’re looking for candidates who are not just experienced but driven by a desire to succeed and make a positive impact. You’ll be a natural leader with a knack for building relationships and solving complex problems. Your ability to navigate challenging situations with composure and strategic thinking will be key to thriving in this role.

Essential Requirements

• Minimum of 3 years’ experience in a Facilities Management role.
• HND/HNC qualification in Building Services or equivalent.
• Proven experience with mechanical, electrical, or HVAC services in FM contracts.
• A strong grasp of contract performance and commercial knowledge.
• Excellent communication and leadership skills, with the ability to inspire teams and build lasting relationships with clients.
• Experience in managing contract budgets and maximizing supply chain performance.
• Proven track record with the ability to meet project objectives within designated constraints .
  
  

Desirable Qualifications:

• Familiarity with performance deductions and payment mechanisms.
• IOSH or equivalent health and safety certification.
• Project management experience in Mechanical/Electrical/HVAC/Building fabric
• Experience in mobilisation of contracts
  
  

Ready to make an impact with a company that values and invests in its people? Apply today to join GRAHAM and be part of a team that is dedicated to your growth and well-being.

Please note that Applicants will not be expected to meet any (or all) of the desirable criteria to be considered for interview. Desirable criteria will only be used as part of the shortlisting process in the event there are a large number of Applicants. We are committed to developing a diverse and inclusive workforce and particularly welcome applications from females and individuals from a minority ethnic background who are currently under represented in our industry.

A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request. Access NI Privacy Notice can be viewed at : AccessNI Privacy Notice | Department of Justice (justice-ni.gov.uk)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Construction

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