Contracts Manager

Fastly, Inc.; East Ham; On-site; GBP 70,000 - 105,000; Full time

Job summary

Fastly, Inc. is seeking a proactive Contracts Manager to help scale its commercial Legal and Contracts Management team. You will manage contract lifecycles (sales, vendor, and partner contracts) and partner with internal teams to enable growth.

The role requires 2–4 years in SaaS or high-growth tech, with experience in Salesforce, Ironclad, and DocuSign. You will draft and review non-complex agreements and contribute to process improvements.

Qualifications

• Bachelor's degree required.
• 2–4 years contract management experience in SaaS or high-growth tech.
• Experience with Salesforce and CLM tools such as Ironclad and DocuSign.
• Ability to draft and review non-complex negotiated agreements.

Responsibilities

• Contract administration & execution from intake through close, using SFDC and CLM tools.
• Support sales cycles during high-volume periods and month/quarter ends.
• Collaborate with Deal Strategy, Revenue Operations and Sales to support terms.
• Review signature requests against policy and playbook guidance.
• Contribute to playbooks, templates, and knowledge management.
• Escalate blockers with recommendations; communicate status clearly.

Skills

Contract management

Communication

Time management

Problem solving

Education

Bachelor's degree

Tools

Salesforce

Ironclad

DocuSign

Claude

Gemini

Job description

Fastly is seeking a proactive and strategic Contracts Manager to help scale its commercial Legal and Contracts Management team. As trusted business partners empowering company growth, the ideal candidate possesses a strong foundation in contract administration, a passion for managing agreement lifecycles (sales, vendor, and partner contracts), and a track record of building effective relationships with internal stakeholders.,

• Contract Administration & Execution: Efficiently manage and process a high volume of contracts from initial intake through execution and opportunity close, utilizing core business systems such as Salesforce (SFDC) and automated Contract Lifecycle Management (CLM) software
• Support the Sales Cycle: Demonstrate flexibility required to service a demanding sales organization during high-volume, critical time constraints at month-end and quarter-end close cycles
• Stakeholder Collaboration: Collaborate daily with quote-to-cash teams (Deal Strategy, Sales, Revenue Operations, and Sales Operations) to support contractual terms and execute revenue transactions
• Review & Negotiation: Review requests for signatures against policy requirements and assist in reviewing and drafting non-complex negotiated legal agreements on Fastly forms following playbook guidance
• Process & Documentation Support: Contribute to team documentation, playbooks, templates, and knowledge management to drive process improvements and operational efficiency
• Communication & Escalation: Maintain timely communication regarding the status of requests, tickets, and tasks, promptly escalating blockers and complex issues with appropriate recommendations and context
• Education: Bachelor's degree
• Experience: 2-4 years of contract management experience in SaaS, AI or other high-growth and fast-paced technology environments
• Technical Proficiency: Demonstrated experience and proficiency with CRM (Salesforce) and automated CLM tools (such as Ironclad and Docusign) and AI-assisted negotiation tools such as Claude or Gemini to efficiently scale commercial contracting deal support. Ability to learn new systems and processes quickly
• Communication Skills: Effective written and oral communication skills, with the ability to clearly communicate contract administration issues to partners (e.g., attorneys, sales teams) and build trusted internal relationships
• Judgment & Problem Solving: Strong time-management and organization skills, attention to detail, and sound judgment in executing risk-based assessments aligned with Contracts team policy frameworks.

We'll be super impressed if you have experience in any of these:

• Direct experience implementing enterprise contract management tool rollouts, system migrations, or other major workflow optimizations
• Background in contract administration/management at public companies and across multiple global jurisdictions

Work Hours: The standard working hours for this role are during core business hours, Monday through Friday. However, flexibility is required to work outside of these hours on occasion to support business needs, accommodate different time zones, or meet project deadlines.

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
• We are passionate. Fastly is chock full of passionate people and we're not 'one size fits all'. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about. We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.