Contractor Supervising Officer

JLL; Washington; On-site; GBP 40,000 - 60,000; Full time

Job summary

JLL is seeking a Contractor Supervising Officer (CSO) in Washington to manage contractor operations at the Rolls-Royce client site. The successful candidate will ensure compliance with local procedures, maintain safety standards, and engage with stakeholders effectively. Ideal candidates will have excellent communication skills, a proven record in managing contractors, and relevant management qualifications. The position requires active participation in health and safety compliance and provides the opportunity to mentor teams and drive operational excellence.

Qualifications

• Excellent knowledge of QHSE/Risk management.
• A clean UK driver’s licence with access to a vehicle.

Responsibilities

• Ensure all contractors and visitors to site are properly managed.
• Serve as liaison between subcontractors, JLL, and the client.
• Conduct pre‑start meetings with all contractors.
• Attend daily interface meetings discussing planned works.
• Engage with and inform all stakeholders of works being controlled.

Skills

Excellent customer communication skills

Proven track record for managing contractors

Excellent knowledge of M&E building services

Excellent organisational skills

Good knowledge of relevant legislations

Education

Relevant professional, technical or management qualifications

IOSH qualification

NEBOSH National General Certificate

SMSTS

Job description

CSO (Contractor Supervising Officer)

Location: Washington, Tyne and Wear NE37 (client site Rolls‑Royce)

Hours: 40 Monday to Friday

Responsibilities

• Ensure all contractors and visitors to site are properly managed in accordance with local procedures and that contractors work per their RAMS and all other applicable policies.
• Manage all subcontractor works delivered across the site safely and in accordance with the client subcontractor control process.
• Act as liaison between subcontractors, JLL and the client, ensuring excellent communication before, during and after works.
• Serve as appointed person for sub‑disciplines depending on experience and competency (training provided where required).
• Manage all required isolations with suitable trained authorsised persons.
• Manage sign‑in/out process.
• Conduct pre‑start meetings with all contractors and sub‑contractors.
• Issue compliance paperwork to allow contractors to operate on the client site safely and submit RAMS.
• Ensure all managed contractors are set to work correctly and safely, reviewing all areas of specific risk and ensuring appropriate barriers or signage are in place before job start.
• Attend daily interface meetings discussing planned works.
• Maintain the contractor attendance board and sign‑in/sign‑out log.
• Engage with and inform all stakeholders of works being controlled, coordinating planned works with other stakeholders.
• Ensure all instructions are fully understood by contractors prior to works commencing.
• Carry out periodic inspections of all contractors’ works, review and assure their performance.
• Inform the infrastructure maintenance manager of any safety or quality issues discovered.
• Report incidents and near misses in line with company procedure and assist with investigations as necessary.
• Engage with the central SME team to coordinate compliance‑related tasks on site.
• Manage the delivery of small works schemes on site.
• Perform duties of working at height as responsible person.
• Manage and mentor the CSO team, arranging training as required.
• Drive operational excellence and meet KPI and SLA performance.
• Proactively manage health and safety performance by carrying out regular site inspections and safety walks and engaging with your team and contractors.
• Ensure legislative compliance in relation to health and safety for all activities.
• Build and maintain excellent working relationships with the client, the IFM team and wider stakeholders.
• Assist the IM and FM with day‑to‑day supervision of the site IM team.
• Understand and comply with health and safety legislation, policies and procedures.
• Lead by example, always demonstrating and promoting good health and safety management.
• Attend and participate in training and appraisal activities as required.
• Undertake additional duties in line with capabilities as required.
• Be expected to travel across other sites in North England.

Person Specification

• Excellent customer communication skills, both written and verbal.
• Proven track record for managing contractors and subcontractors, preferably in Hard FM commercial or industrial properties.
• Relevant professional, technical or management qualifications and experience, with ability to lead large teams effectively.
• Confident team player with good communication skills; able to instruct, control contractors, intervene, and challenge actions or behaviours when required; good time and people management.
• Good ambassador for the company and colleagues.
• Focused, driven, and with a desire to succeed, overcome problems and improve processes.

Required Knowledge and Skills

• Excellent knowledge of M&E building services and industry best practice.
• Excellent knowledge and track record in QHSE/ Risk management.
• Excellent organisational skills.
• Good knowledge and clear understanding of relevant legislations.
• Knowledge of permits and SSOWs.
• A clean UK driver’s licence with access to a vehicle.

Preferred Qualifications

• IOSH qualification.
• NEBOSH National General Certificate.
• SMSTS.
• Asbestos awareness.
• Working at Height and fall protection systems training.
• Hot Work Training.