Contract Support Officer

GTS Group Ltd; Liverpool; On-site; GBP 30,000 - 42,000; Full time

Job summary

GTS Group Ltd is seeking a Contract Support Officer for a 12-month contract with Government Commercial Agency (GCA) in Liverpool. You will support the contract lead, manage a framework supplier, and drive automation to speed up processing.

You’ll build AI tools, run audits, and collaborate with the Procurement Operations team to ensure compliance under the Procurement Act 2023. This role requires strong organisational skills and stakeholder communication.

Qualifications

• Experience in a commercial contract management team and supplier invoicing.
• Hands-on use or building of AI tools and automated prompts.
• Strong organisation to meet tight deadlines and priorities.

Responsibilities

• Support the contract lead in managing a framework supplier and check SLAs/KPIs.
• Reconcile invoices and implement automated workflows to reduce errors.
• Track supplier assessment pipeline to meet 30-day SLAs.
• Review admin processes and implement simpler, efficient methods.
• Build, test and roll out AI tools to remove data-processing bottlenecks.
• Collaborate with Central Digital Platform on new digital tools.
• Maintain audit trails under the Procurement Act 2023 during supplier communications.

Skills

Contract management

AI tools automation

Stakeholder communication

Organisation & deadlines

Tools

Copilot

Power Automate

Power Query

Job description

GTS is recruiting a Contract Support Officer on a 12-month contract with the Government Commercial Agency (GCA), the UK’s largest public sector procurement body, formerly Crown Commercial Service.

GCA is replacing manual, legacy processes with automated and AI-enabled ones. This role sits in its Procurement Operations team. You’ll help manage a key supplier contract and also build the tools that remove repetitive admin.

What you’ll be doing

• Supporting the contract lead in managing a Service Delivery Partner on a framework, checking SLAs, KPIs and day-to-day performance
• Reconciling invoices, and introducing automated workflows to cut errors and speed up processing
• Tracking the supplier assessment pipeline so it meets volume limits and 30-day turnaround SLAs
• Reviewing admin processes and putting in place simpler, more efficient ways of working
• Building, testing and rolling out AI tools and automated prompts to remove data-processing bottlenecks
• Working with the Central Digital Platform team on the rollout of new digital tools
• Managing supplier communications through the compliance stages and keeping clear audit trails under the Procurement Act 2023

What we’re looking for

• Experience in a commercial contract management team, supporting supplier delivery, KPIs and invoicing
• Hands‑on experience using or building AI tools, automated prompts or workflow automation (e.g. Copilot, Power Automate, advanced Excel or Power Query)
• Strong organisation: you can prioritise your own workload against tight deadlines
• Confident communicating with internal stakeholders and suppliers
• Public sector procurement experience and knowledge of the Procurement Act 2023 are a strong advantage

The details

Liverpool, 2 days a week in the office (candidates can’t be based in London)

One-stage interview on Teams

GCA is a Disability Confident employer. If you qualify under the Guaranteed Interview Scheme (Disability Confident or Armed Forces Covenant), let us know when you apply.

We’re shortlisting quickly. Applications close tomorrow (13 Nov) at midday.

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