Contract Support Engineer

EnerMech; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

EnerMech, a specialist service company delivering safe, integrated solutions for energy projects, is seeking a Contract Support Engineer onshore for our Cranes and Lifting Business Line. You will manage a client contract, ensuring safety, quality, maintenance and timely delivery of services.

Success hinges on previous experience, strong crane knowledge, and a client-focused approach. Mechanical engineering qualification is preferred, with emphasis on customer service and QHSE compliance.

Qualifications

• Previos experience in a similar role with good technical knowledge of cranes.
• Background as Project Engineer or Account Manager is advantageous.
• Clear performance standards and active involvement in QHSE.

Responsibilities

• Deliver contracted services including safety, quality, and equipment provision.
• Manage client account activities: sales enquiries, mobilisations, demobilisations, meetings.
• Coordinate plans to support Integrated Asset Plan and EnerMech capabilities.
• Act as client representative to ensure internal departments meet commitments.
• Minimise maintenance backlog and highlight safety-critical backlog.
• Provide first-line technical support and coordinate client requirements.

Skills

Cranes

Client liaison

Education

Mechanical engineering qualification (preferred)

Job description

We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects.

For over 50 years, we've been energizing our clients across the world with unrivalled expertise, equipment, and technology that supports the entire asset life-cycle - offshore and on land.

We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions.

Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline and subsea, process, and valves - all designed to help our clients optimize performance, enhance reliability, and improve efficiency.

With a focus on operational excellence, we deliver value through our customized integrated solutions. This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way.

The Role and Responsibilities
A new permanent opportunity has arisen for a Contract Support Engineer to work within our Cranes and Lifting Business Line. This role will be onshore based and you will be tasked with managing a Cranes and Lifting client contract, ensuring all aspects of this contract are delivered from a quality, timescale, health and safety and maintenance point of view. Other duties and responsibilities will include;

• Responsible for the delivery of the Contracted Services to the Client including Safety, Quality, Core Personnel and equipment provision, Maintenance and Project Delivery
• Deliver all aspects of client account, including but not limited to: Sales enquiries, mobilisations, demobilisations, aged debt, equipment requirements, client meetings, planning & coordination, technical support
• Responsible for delivering plans in place to support client Integrated Asset Plan and EnerMech support capability
• Act as the Clients representative in ensuring any wider EnerMech departments deliver as per commitments
• Minimise any maintenance backlog and ensure that any Safety Critical Maintenance backlog is immediately identified to the Client and internally to the EnerMech responsible person, where applicable in business line
• Provide first line technical support and coordinate any client requirements including breakdowns
• Manage the maintenance feedback loop to FMEA
  

The Requirements
To be successful for this position you will have previous experience in a similar role and a good technical knowledge of cranes. You may have come from a Project Engineer or an Account Management background, acting as a client representative/account manager is a key part of this role. Holding a mechanical engineering qualification is preferred. Communicating clear standards for performance is key and encouraging employee involvement in QHSE. You will have a proven track record of client interfacing and have a high emphasis on customer service.

Diversity & Inclusion
EnerMech is dedicated to fostering a diverse and inclusive organisation. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities.