Contract Support

Smart Managed Solutions; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Birthday leave

Life Assurance

Annual leave + BH

Life Event Leave

Workplace Pension

Volunteering days

Career progression

Job summary

SMART is seeking a proactive Contract Support to join the team at our Head Office in Aldgate. You will back the contract delivery by supporting the management team, engineers, and customers, ensuring smooth operations and timely admin.

This role focuses on financial reporting, invoice administration, and WIP/debt reviews, with opportunities for career progression in a growing facilities management company.

Qualifications

• Experience in a similar role.
• Higher educational qualifications to A Level/HNC/D/Masters/Bachelor’s degree level would be beneficial.

Responsibilities

• Produce financial and statistical reports for your designated portfolio and collate information for internal and external monthly reports.
• Assist in reviewing contract month-end P&L’s with the Chief Financial Officer, Management Accountant, and Business Unit Management Team
• Oversee daily administration tasks for direct sites, including raising work orders, purchase orders, and sales invoices, and ensuring timely delivery of parts and services
• Manage and review WIP, debt, purchase invoices, open purchase orders, and maintenance invoicing for all contracts, updating as required
• Respond to customer inquiries professionally and maintain accurate client files, conducting quarterly audits
• Submit overtime reports to payroll, monitor engineers' work schedules, conduct site visits, attend meetings as needed, and perform additional administrative duties as requested

Education

Bachelor's degree

Job description

Be part of the SMART Team!

We have an exciting opportunity for an enthusiastic Contract Support to join our team based in our Head Office in Aldgate.

About Us

At SMART, we help lead organisations across the UK to keep their facilities running safely, efficiently, and sustainably. We deliver a client-focused approach to deliver reliable, planned and reactive maintenance with a strong focus on quality, technical expertise, and customer service.

We’re proud to be an employer that values career progression. We offer structured training and clear progression routes to help you build a rewarding engineering career.

Purpose

We’re looking for a proactive Contract Support professional to play a key role in keeping our operations running smoothly. You’ll be the backbone of our contract delivery by supporting the management team and ensuring our engineers and customers are happy.

Key Responsibilities

• Produce financial and statistical reports for your designated portfolio and collate information for internal and external monthly reports
• Assist in reviewing contract month-end P&L’s with the Chief Financial Officer, Management Accountant, and Business Unit Management Team
• Oversee daily administration tasks for direct sites, including raising work orders, purchase orders, and sales invoices, and ensuring timely delivery of parts and services
• Manage and review WIP, debt, purchase invoices, open purchase orders, and maintenance invoicing for all contracts, updating as required
• Respond to customer inquiries professionally and maintain accurate client files, conducting quarterly audits
• Submit overtime reports to payroll, monitor engineers' work schedules, conduct site visits, attend meetings as needed, and perform additional administrative duties as requested

Education And Training

• Experience in a similar role
• Higher educational qualifications to A Level/HNC/D/Masters/Bachelor’s degree level would be beneficial

Why SMART?

• Mandatory leave on your birthday fully paid each year
• Life-Event Leave
• Life Assurance
• 25 Days annual leave + Bank Holidays
• Three fully paid volunteering days each year
• Enhanced maternity/ paternity leave
• Holiday-Buy Scheme
• Career Progression
• Workplace Pension
• Employee Assistance Programme

While technology continues to evolve, it’s our people who set us apart. At SMART, you’ll join a growing company that invests in its team and supports career development.

At Smart, we’re more than just a company - we’re a community dedicated to shaping the future of facilities management. We value innovation, growth, and collaboration, empowering our team to thrive and make a lasting impact.

With a commitment to your development and well-being, we provide the support, opportunities, and recognition you need to excel.

Join us, and help build a smarter, more sustainable world.