Contract Supervisor

Your Housing Group; Stretford; On-site; GBP 39,000 - 41,000; Full time

Benefits offered by this job

Vehicle provided

Fuel allowance

Pension

Healthcare plan

Discount scheme

Job summary

Your Housing Group is seeking a Contract Supervisor in Warrington to lead a team of Trade Operatives within the Repairs and Maintenance Division. You will oversee day-to-day operations, quality checks and performance management, driving continuous improvement and customer-focused service.

You will work a 40-hour week Mon-Fri, travel to YHG locations as needed, and attend training at Head Office in Birchwood. A UK driving license is required and a vehicle is provided.

Qualifications

• Genuine motivation to achieve results with experience in a repairs service and managing staff.
• Experience building and maintaining constructive relationships with customers, peers and frontline teams.
• Excellent communication skills and ability to share information and give clear instructions to team colleagues.
• Strong analytical and communication skills.
• Strong organisational and problem-solving skills.
• Full UK Driving License.
• Collaborative team player attitude with a focus on customer and performance.

Responsibilities

• Supervise a team of Trade Operatives in the Warrington area, guiding and supporting high standards and customer satisfaction.
• Conduct quality checks, manage performance, and drive a continuous improvement culture within the team.
• Ensure repairs are completed to a high standard and maintain excellent customer service.
• Communicate effectively and use ICT systems and Microsoft Office to support service delivery.

Skills

Team leadership

Customer service

Communication

Analytical skills

Organisational skills

Full UK Driving License

Customer-focused

Performance management

Tools

ICT systems

Microsoft Office

Job description

Job Introduction

Salary: £38,500 - £41,000 with vehicle + fuel

Contract: Permanent

Location: Warrington

Weekly Hours: 40 Monday - Friday

So…. What is this role exactly?

This is an exciting opportunity for a Contract Supervisor to join Your Housing Groups Repairs and Maintenance Division and make a huge impact in shaping the way we deliver our services

Working for a Housing Association can be extremely rewarding, and we are lucky to have a hugely collaborative team of operatives, throughout all Trade professions, who work together to ensure that our customers are safe and warm in their homes.

As a Contract Supervisor, you will be a member of the Your Housing Group repairs management team, therefore you will thrive in supporting the delivery of a high performing repairs and maintenance service and be given the opportunity to develop your team of Trade Operatives.

You will be key in allowing us to continue our success by being customer focused, owning performance management of in-house delivery and supply chain, proactively mixing tried and tested and new ways of working, to deliver our continuous improvement targets. We are looking for a self-motivated problem solver who takes pride in everything they do with excellent customer service and communication skills.

If you would like to play a part in this talented and committed team, then it’s a great time to come and get involved as the team is growing and evolving

What will my working week look like?

You will be working a 40-hour week Monday – Friday living in the North-West of England and be able to travel to any required YHG location to supervise and carry out inspections when necessary, when not out with the team you will have the opportunity to work from one of our local area offices or from home. You will also need to live within a reasonable travelling distance of our Head Office in Birchwood, Warrington to attend meetings and training courses when needed.

What will I be responsible for doing?

First and foremost, you will supervise a team of dedicated trade Operatives in the Warrington area, providing guidance and support to ensure high standards of work and customer satisfaction. You will be a visible leader able to manage a team completing day-to-day operations, and will be responsible for completing quality checks, performance management and implementing a continuous improvement culture within the team. One of the great things about this role is the flexibility and the variety, no two days will be the same and you will be making a positive difference to our customers

Along with ensuring repairs are completed to a high standard we will also require you to have excellent communication skills and an understanding of ICT systems and Microsoft Package ensuring that the Customer receives an excellent repair service

And what would make me stand out from the crowd?

To be a successful Contract Supervisor, here at YHG, you will have….

• Genuine motivation to achieve results, have resilience and tact, demonstrable prior experience of working within a repairs service and managing staff.
• Experience of building, monitoring and maintaining constructive relationships with customers, peers and front-line teams
• Excellent communication skills and demonstrate the ability to share information and give clear instructions to team colleagues.
• Strong analytical and communication skills.
• Strong organisational and problem-solving skills.
• Full UK Driving License.
• A collaborative team player attitude and be customer and performance focused

This role is really suited to someone who likes to take ownership and pride in the work they do. Who also enjoys meeting different people every day and ensuring that our customers have the best repairs experience possible.

So, if this sounds like a role that you would be good at, working within a team environment you would enjoy, then we would love to hear from you!

That all sounds great, what’s in it for me?

• In return we offer £38,500 - £41,000 with vehicle & fuel for a 40-hour week, and 23 days annual leave, 3 discretionary days between Christmas and New Year, plus Bank Holidays but our employee offering provides much more than just a competitive salary and holiday allowance.

• On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets and a huge range of discounts with some of the biggest high street and online names.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by building over 100 new homes a year and continually reinvesting in our 29,000 properties, tailoring our services to meet the diverse needs of our customers. Our Repairs and Maintenance teams play a huge part in delivering these services to our customers.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Closing Date: 4th November 2026

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.