Contract Supervisor

Wates Group; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading construction company, Wates Group, is seeking a Contracts Supervisor for its Responsive Maintenance division in London. The successful candidate will oversee reactive maintenance contracts, ensuring service quality and team performance. This role requires excellent communication skills, problem-solving abilities, and prior experience in maintenance operations.

Qualifications

• Excellent communicator with strong problem-solving skills.
• Ability to multi-task and work to tight deadlines.
• Prior experience in Responsive Maintenance is crucial.

Responsibilities

• Manage work scheduling ensuring high-quality service.
• Represent Wates at performance meetings.
• Lead team development and monitor material costs.

Skills

Communication

Problem Solving

Time Management

Job description

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We have an opportunity for a Contracts Supervisor to join our Wates team within our Responsive Maintenance division. You will be working out of our Finsbury Park office on one ofour social housing contracts, delivering reactive maintenance to ourresidents.

Key Accountabilities will include:

• Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs
• Represent Wates at client and resident performance meetings as requested by the Operations Manager
• Manage the responsive repairs function to ensure consistent performance against targets
• Effective and efficient management of material costs and ensure that all are following correct processes and procedures
• Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys.
• Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the service

You must have a full UK driving licence.

To be successful in the role you must be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines. Prior ResponsiveMaintenance experience is crucial to the role.

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards

BEST PROJECT

Inside Housing Development Awards

The Vacancy

We have an opportunity for a Contracts Supervisor to join our Wates team within our Responsive Maintenance division. You will be working out of our Finsbury Park office on one ofour social housing contracts, delivering reactive maintenance to ourresidents.

Key Accountabilities will include:

Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs

Represent Wates at client and resident performance meetings as requested by the Operations Manager

Manage the responsive repairs function to ensure consistent performance against targets

Effective and efficient management of material costs and ensure that all are following correct processes and procedures

Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys.

Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the service

You must have a full UK driving licence.

To be successful in the role you must be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines. Prior ResponsiveMaintenance experience is crucial to the role.

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards

BEST PROJECT

Inside Housing Development Awards

WINNER

2022 Construction News Awards Winner

GOLD AWARD

Investors in People 2022

GOLD AWARD

Considerate Constructors Schemes (CCS) National Site Awards

TOP 50 EMPLOYERS

2022 Top 50 Employers for Women

WINNER

2022 Working Families Best Practice Awards