Contract Specialist

eTeam; Egham; Hybrid; GBP 35,000 - 48,000; Full time

Job summary

eTeam is seeking a Contract Specialist/Administrator to support a regional sales team in a hybrid setup. You will manage contract documents and ensure adherence to policy, while collaborating with Sales, Legal, and Order management across EMEA.

In this role you’ll review orders in Salesforce, coordinate approvals, and provide first-line support on contract issues, working with global teams to drive process improvements.

Qualifications

• Bachelor degree or equivalent required.
• 2–4 years’ experience dealing with contract matters, client legal & procurement departments, and with customer order management or sales support experience.
• Experience with contract administration and compliance with company policies.

Responsibilities

• Process incoming requests from departments for assistance and manage urgent emails.
• Review and activate incoming order submissions in Salesforce for completeness and conformance to guidelines.
• Assist Sales using Salesforce case requests to ensure accurate client data for contracts.
• Maintain signing authority for orders and ensure 100% compliance with legal empowerment matrix.
• Ensure compliance with client policy regarding non-standard items and terms.
• Execute special ad hoc projects to fulfill business requirements.
• Collaborate with manager and global team to improve department processes.
• Prepare communications to liaise with global Contracts Department, Client Financial Services, and Sales.
• Provide first-line support to Sales on contract issues, escalating as needed.

Skills

Document administration

Compliance with corporate policies

Communication with contracts dept

Communication with client financials

Education

Bachelor degree or equivalent

Job description

Job Title: Contract Specialist/Administrator

Work Model: Hybrid

Summary:

The Contract Specialist’s provide internal support & guidance to a region of sales people ensuring orders are in compliance with company policy. In this position on a daily basis you will work with colleagues across EMEA working in Sales, Deal Hub, Consulting, Events, Legal and Order management.

Skills:

Document Administration:

• Effectively process incoming requests from departments for assistance (Sales, CFS, Controller, Deal Hub, Corporate Pricing, Contracts Negotiators, Corporate Legal, Consulting, Events, Client Compliance, etc.). Manage the team Outlook inbox by ensuring emails are prioritized by urgency and importance once approvals are received.
• Via salesforce effectively review and activate incoming order submissions for completeness, accuracy, and conformance to Client standard contract guidelines.
• Assist Sales using salesforce case requests to ensure accurate client data is used when creating contracts
• Signing authority for order agreements and 100% compliance with legal empowerment matrix.
• Ensure compliance with Client corporate policy regarding document administration, including any non-standard items, such as legal term changes, non-standard SDs, non-standard pricing, and non-standard billing terms have been approved.
• Execute any and all special ad hoc projects initiated to fulfill business requirements.
• Collaborate with manager and global team to seek continuous improvement & innovation to department processes.
• Prepare instructive communications to and liaise with global Contracts Department, Client Financial Services, Sales teams in fulfilment of above responsibilities.
• Support of Contract Manager in providing first line of support to Sales on all issues relating to sales contracts and requests for contracts, escalating to senior staff as required.

Education/Experience:

• Bachelor Degree or equivalent
• A minimum of 2-4 years’ experience dealing with contract matters, client legal & procurements departments, as well as with customer order management or sales support experience.

Skills:

Additional:

• Compliance with corporate policies
• Collaboration with global teams
• Communication with contracts department
• Communication with client financial services