CONTRACT - Service Delivery Manager / Technical Delivery Manager Hybrid - Leeds - £400PD Flex

Interface Recruitment; Leeds; Presencial; GBP 64.000 - 84.000; Jornada completa

Descripción de la vacante

Interface Recruitment in Leeds is seeking a Service Delivery / Project Manager to oversee external IT service provision and deliver, at a hands-on level, IT programmes as part of the company’s improvement plan. You will liaise with stakeholders and lead cross-functional delivery across infrastructure services.

The role requires ITIL and a Project Delivery Qualification, a degree calibre, and a background in FS. 37.5 hours per week, contract to cover interim period with potential permanent hire.

Formación

• ITIL and project delivery qualifications are required.
• Degree calibre is required.
• FS industry experience is desirable.

Responsabilidades

• Third party supplier delivery of application services.
• Co-ordination and control of third party supplier delivery of WAN, LAN and telephony platforms.
• 3rd party hosted solutions.
• Desktop design and delivery.
• Owns the delivery lifecycle and manages technical risks throughout the project.
• Communicates standards and mentors team members.

Conocimientos

ITIL

Project Delivery Qualification

Educación

Degree Calibre

ITIL

Project Delivery Qualification

Descripción del empleo

Service Delivery / Project Manager

Rate - £400 PD

Education - Degree Calibre

Qualifications - ITIL and a Project Delivery Qualification

Industry - FS

Location - Leeds, City Centre

Work Hours - 37.5 Hours PW

THIS ROLE IS TO COVER THE PERIOD WHILST A PERMANENT HIRE IS MADE - YOU WILL BE ABLE TO APPLY PERMANENTLY.

As part of an ever expanding technical function this client have identified the need for a Service Delivery Manager to be responsible for the control and delivery of external IT Service provision as well as delivering, at a 'hands on' level, IT programmes of work as part of the company's continuous improvement plan, stakeholder liaison, including pre-business case consultation, design, and solution analysis, cross functional development and systems integration projects.

The role will be fully responsible and mainly focused on ensuring great service delivery from a number of Infrastructure Services suppliers but also for the delivery of the high level business case, project leadership, management, quality, and timely delivery of the project.

Responsibilities

• Third party supplier delivery of application services
• Co-ordination and control of third party supplier delivery of WAN, LAN and telephony platforms
• 3rd party hosted solutions
• Desktop design and delivery

Solution Development and Delivery

• Technical direction for delivery and integration of major technical projects from definition phase through implementation to final delivery into the production environment
• Applies significant knowledge of industry trends and developments to improve delivery of new services
• Recognizes system deficiencies during the delivery process and liaises with technical SME's to implement effective solutions.
• Creates and executes design and delivery plans and revises as appropriate to meet changing needs and requirements.
• Ensures that responsible project resources are informed of the status of delivery effort owning and directing activities between technical, business staff and business change project management.
• Owns the delivery lifecycle and is responsible for managing technical risks throughout the project.
• Communicates and enforces standards
• Performs design reviews and mentors members of the virtual team.
• Manages technical resources within budget and project schedule.
• Operates at company level, providing consultancy and direction to internal and external resources.
• Manages supplier interaction and expectations regarding delivery effort.
• Develops strong relationships with internal stakeholders
• Communicates effectively with stakeholders to identify needs and evaluate alternative technical solutions.

Technical Expertise

• o LAN
• o WAN
• o SAN
• o Microsoft operating systems and application stacks e.g. MS server SQL databases, MS exchange email.
• Has worked in a pressured environment managing teams from internal and external parties.
• Delivered complex and multi work stream IT technical projects
• Can demonstrate excellent delivery standards
• Can keep technical and stakeholder teams well informed of changes within the organization and general corporate news.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.

Qualifications

• ITIL
• Higher Education qualification in IT/Management or work based experience

Ideally holds a Project delivery qualification (Prince2)