Contract Product Support Engineer — Aviation Tech

Deerfoot Recruitment Solutions Ltd; City Of London; Vor Ort; GBP 27.000 - 36.000; Vollzeit

Zusammenfassung

Deerfoot Recruitment Solutions Ltd is seeking an Associate Product Support Engineer for Heathrow on a 12 month contract. You will support passenger self‐service systems including auto bag drops, check-in kiosks, biometric pods and boarding gates, and maintain the cloud and network infrastructure behind them.

The role covers day and night shift rosters (09:00-17:30 or 23:00-07:30), with a mix of remote diagnosis and hands-on equipment support, ensuring incidents are resolved within SLA and that

Qualifikationen

• A degree in IT, Computer Science, Mechatronics, Electrical Engineering, Networking or a related subject.
• 1 to 2 years of relevant experience, including part-time roles.
• Grounding in operating systems, PC and electronic hardware, networks and cloud.
• Some scripting or programming in Python, Java, SQL or similar.
• Customer-focused approach and understanding of service dependency.

Aufgaben

• Taking calls from passenger-facing agents and airline or airport helpdesks, owning each incident from first contact to resolution within SLA
• Triaging incidents and proactive alerts from monitoring tools, investigating root cause with remote access tools, Kibana and log analysis
• Escalating issues beyond the team's scope to higher-level support groups or third parties, and keeping customers updated throughout
• Spotting recurring problems, linking incidents to problem records and passing clear evidence to R&D teams
• Creating support documentation, helping onboard new customers and delivering training to customers and colleagues
• Attending site for scheduled maintenance and mechanical repairs, and completing preventative maintenance records

Kenntnisse

Customer-focused

Networking basics

Cloud basics

Python/Java/SQL scripting

Ausbildung

Bachelor's degree in IT/CS/Mechatronics/Electrical Engineering/Networking

Tools

Kibana

UltraVNC

Log analysis

Jobbeschreibung

Deerfoot Recruitment Solutions Ltd is seeking an Associate Product Support Engineer for Heathrow on a 12 month contract. You will support passenger self‐service systems including auto bag drops, check-in kiosks, biometric pods and boarding gates, and maintain the cloud and network infrastructure behind them.

The role covers day and night shift rosters (09:00-17:30 or 23:00-07:30), with a mix of remote diagnosis and hands-on equipment support, ensuring incidents are resolved within SLA and that