Associate Product Support Engineer - Heathrow (12m Contract)

Deerfoot Recruitment Solutions Ltd; City Of London; On-site; GBP 27,000 - 36,000; Part time

Job summary

Deerfoot Recruitment Solutions Ltd is seeking an Associate Product Support Engineer at Heathrow on a 12‑month contract. The role focuses on supporting passenger self-service tech such as auto bag drops, kiosks, biometric pods and boarding gates, with cloud and network infrastructure behind them.

You will work on a rostered schedule, days or nights, with remote diagnosis and hands-on maintenance. Prior IT/engineering exposure plus scripting (Python/Java/SQL) will help you succeed in a

Qualifications

• Degree in IT, Computer Science, Mechatronics, Electrical Engineering, Networking or a related subject.
• 1–2 years of relevant experience, including part‑time roles.
• Grounding in operating systems, PC and electronic hardware, networks and cloud.
• Some scripting or programming in Python, Java, SQL or similar.
• Clear, customer‑focused approach and understanding of service reliance.

Responsibilities

• Take calls from passenger-facing agents and airline/airport helpdesks, owning incidents from first contact to resolution within SLA.
• Triaging incidents and proactive alerts from monitoring tools; investigate root cause with remote access tools and log analysis.
• Escalate issues beyond the team’s scope to higher‑level support groups or third parties, keeping customers updated.
• Spot recurring problems, link incidents to problem records and pass evidence to R&D teams.
• Create support documentation, help onboard new customers and deliver training to customers and colleagues.
• Attend site for scheduled maintenance and mechanical repairs, and complete preventative maintenance records.

Skills

Python

Java

SQL

Networking basics

Education

Degree in IT/CS/Mechatronics/EE/Networking

Tools

Kibana

UltraVNC

Job description

Deerfoot Recruitment Solutions Ltd is seeking an Associate Product Support Engineer at Heathrow on a 12‑month contract. The role focuses on supporting passenger self-service tech such as auto bag drops, kiosks, biometric pods and boarding gates, with cloud and network infrastructure behind them.

You will work on a rostered schedule, days or nights, with remote diagnosis and hands-on maintenance. Prior IT/engineering exposure plus scripting (Python/Java/SQL) will help you succeed in a