Contract Performance Manager

TCR Belgium; London Borough of Hillingdon; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a driven Contract Performance Manager to enhance operational efficiency and ensure contract compliance. This senior role involves leading performance monitoring, analyzing data trends, and fostering collaboration between clients and internal teams. You will drive service improvements while managing complex contracts in a dynamic environment. If you have a strong background in stakeholder management and a passion for operational excellence, this is your chance to make a significant impact in a high-growth sector. Join a trusted leader in the airport and transport industries and shape the future of contract performance.

Benefits

Competitive salary with performance-related benefits

Opportunities for career development

Collaborative work environment

Qualifications

• 3-5 years managing large, complex contracts.
• Strong understanding of SLA/KPI frameworks and compliance.
• Experience in airport or transport operations.

Responsibilities

• Lead performance monitoring across SLAs and KPIs.
• Analyze data trends for service improvement.
• Build strong client relationships through key account management.

Skills

Stakeholder management

Financial control

SLA/KPI frameworks

Contract law

Data analytics

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Education

Degree in Business Administration

Degree in Law

Degree in Supply Chain

Master's degree or equivalent

Tools

Performance monitoring tools

Job description

The Opportunity:
We are seeking a driven and strategic Contract Performance Manager to join TMS/TCR. This senior role is crucial in ensuring contract compliance, driving service improvements, and enhancing operational efficiency. You will act as the key link between clients, operational teams, and internal departments—fostering collaboration, innovation, and service excellence.

Key Responsibilities:

1. Lead performance monitoring across SLAs and KPIs using effective systems and tools.
2. Analyze data trends to identify risks, opportunities, and areas for service improvement.
3. Drive daily operating controls and corrective actions across departments and client accounts.
4. Prepare and present performance reports and SLA reviews to clients.
5. Implement SLA frameworks to reduce service credits and ensure contract compliance.
6. Attend client meetings, manage performance actions, and escalate issues as needed.
7. Build strong client relationships through key account management.
8. Communicate business performance updates and key issues internally.
9. Identify and refer commercial opportunities to the Commercial Team.
10. Oversee the swift resolution of client complaints to maintain high service standards.
11. Coordinate during peak periods to meet commitments and outcomes.
12. Create internal and external case studies and success stories.
13. Maintain and improve Joint Operations Manuals in line with contract requirements.
14. Coach and lead teams, promoting best practices and proactive performance management.
15. Drive the delivery of strategic initiatives aligned with business and client goals.
16. Perform additional duties as required by Senior Management.

Working Hours:

Full-time – Monday to Friday, 9am to 5:30pm, with flexibility during operational peaks.

What We Are Looking For:

• Proven experience (3–5 years) managing large, complex contracts.
• Stakeholder management and financial control experience.
• Strong understanding of SLA/KPI frameworks, contract law, and compliance.
• Advanced skills in Microsoft Office, especially Excel, PowerPoint, and Word.
• Eligibility for an Airside Pass and a valid UK Driving Licence.
• Experience in airport or transport operations.
• Degree in Business Administration, Law, Supply Chain, or a related field.

Desirable Experience:

• Master’s degree or equivalent professional qualification.
• Experience with data analytics and performance monitoring tools.
• Knowledge of procurement, vendor, or commercial contract operations.
• Familiarity with ISO standards (ISO9001, ISO14001, OHSAS18001).
• Commitment to sustainability, health & safety, and continuous improvement.

Why Join Us?

• Competitive salary with performance-related benefits.
• Opportunities for career development in a high-growth, collaborative environment.
• Work with a trusted leader in the airport and transport sectors.

About Us:

TMS/TCR delivers innovative recovery, transport, and operational services across the UK. Focused on safety, compliance, and client satisfaction, we are dedicated to excellence.

Apply Now:

Ready to lead impactful initiatives and shape the future of contract performance at TMS/TCR? Apply now and become a key part of our leadership team.

TCR is a global leader in the rental and maintenance of aviation Ground Support Equipment (GSE).