Contract Operations Analyst. - fixed term 12 month contract (maternity leave)

SailPoint Technologies; United Kingdom; Remote; GBP 42,000 - 56,000; Full time

Job summary

SailPoint Technologies is seeking a Contract Operations Analyst for a fixed-term 12-month role. The successful candidate will oversee contract templates, coordinate with sales and legal teams, and ensure accurate data in Salesforce and the CLM system, while supporting project tasks across the function.

The role is fully remote and based in the UK, with a focus on efficient contract processing, timely deliveries, and cross-functional collaboration to meet quarter-end and year-end deadlines.

Qualifications

• 3+ years in a SaaS or commercial environment.
• Strong problem solving and independent work ability.
• Excellent written and verbal communication.
• Experience with Salesforce and CPQ/QTC processes.

Responsibilities

• Coordinate and allocate responses to internal/external partner requests relating to contracts and agreements.
• Manage lifecycle of contract templates: NDAs, SaaS agreements, SOWs, DPAs, and related docs.
• Assist with Delivery Notices for SailPoint offerings and services.
• File fully executed agreements with linked customer/partner accounts.
• Maintain up-to-date contract data in Salesforce and the CLM system; support cross-functional projects.

Skills

Independent working

Attention to detail

Communication skills

Problem solving

Stakeholder coordination

Education

Bachelor's degree or global equivalent experience

Tools

Salesforce

QTC system

CPQ processes

CLM tool

Outlook

Job description

Contract Operations Analyst - fixed term for 12 months

SailPoint is the leading Identity Governance Administration (IGA) product and the only multi-tenant SaaS solution on the market. By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right identities and technology resources at the right time, delivered at the scale our enterprise customers' demand.

Roles and responsibilities:

• Coordinating/allocating responses to internal and external partner requests for assistance with customer and partner agreements and other contract-related requests
• Managing the lifecycle of a variety of SailPoint templates such as: NDAs, Framework Customer Agreements, Software-as-a-Service (SaaS) Agreements, Schedules/Quotations to Customers, statements of work (SOWs), data protection agreements ( DPAs), and transactional documents
• Assisting with the creation and distribution of Delivery Notices for SailPoint Offerings and Other Services
• Filing fully executed agreements with attributes identified and linked to customer and partner accounts
• Maintaining up-to-date account and contract data in Salesforce and contract lifecycle management (CLM) system
• Undertaking specific project management support, as needed

Minimum Requirements:

• 3+ years working in a SaaS company or commercial environment is preferred
• High aptitude for creative problem solving
• Strong ability to work and think independently
• Prior experience with Salesforce a must, quote to cash system (QTC) and CPQ processes preferred
• Excellent attention to detail - methodical, organized, and process driven
• Excellent communication skills - written and verbal
• Ability to deal with all levels of stakeholders and colleagues and to facilitate co-ordination of cross-functional team s
• Ability to manage multiple matters, under pressure and in line with Quarter-End and Year-End timescales

Path to success:

Within 1 month: You will shadow team members to learn the SailPoint processes of contracting and workflow. You will review internal courses and resources to gain knowledge of how our sales teams work and engage with the Contracts team.

Within 3 months: You will be familiar with the Contracts team workflow and effectively triage requests through Salesforce and Outlook. You'll be proficient in framings within the CLM tool and assist in iterations and updates of the CLM implementation. You'll execute quotes in a timely fashion. You will have built relationships with the Deal Desk, Accounts and global Contracts teams.

Education:

Bachelor's degree or global equivalent experience

Location:

Fully remote role based in any UK city

SailPoint is an equal opportunity employer and we welcome all qualified candidates to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.