Contract Manger - London

Cambridge Maintenance Services; Greater London; Hybrid; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Bonus scheme

Car allowance

Pension scheme

Death in Service Cover

Employee Referral Scheme

Wellbeing Support

Job summary

Cambridge Maintenance Services Limited is seeking a proactive Contracts Manager to own a portfolio of building services maintenance contracts, ensuring service excellence and commercial success. You'll lead a dedicated engineering team, act as the main client contact, and drive performance, profitability and adherence to KPIs across multiple sites while working with our senior leadership team.

Reporting to the Regional Director, you will manage variations, support finance, and develop a

Qualifications

• Proven experience managing building services maintenance contracts.
• Strong client relationship and stakeholder management skills.
• Commercial awareness and understanding of contract P&L performance.
• Strong leadership and people management skills.
• Excellent communication and organisational abilities.
• Competent user of Microsoft Office and CAFM systems.
• Good understanding of health & safety legislation and best practice.

Responsibilities

• Act as the primary point of contact for allocated clients.
• Manage contract performance, profitability, KPIs and SLAs.
• Identify and manage contract variations and additional works opportunities.
• Support credit control and financial management activities.
• Manage CAFM systems and ensure contractual compliance.
• Work closely with Sales, Mobilisation and Helpdesk teams to support service delivery.
• Lead, motivate and develop Engineers and Lead Engineers.
• Monitor team and contractor performance across allocated sites.
• Conduct site audits and performance reviews.
• Manage holidays, workload distribution and resource planning.
• Support recruitment activities and liaise with HR on people matters.
• Promote a positive team culture and high-performance environment.

Skills

Contract management

Client relationships

P&L awareness

Leadership

Communication

H&S awareness

CAFM systems

MS Office

Driving licence

M&E knowledge

Tools

CAFM software

MS Office

Job description

About Cambridge Maintenance Services Limited

Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering its building services maintenance to the corporate, healthcare, education, retail, transport and manufacturing sectors. It also ensures optimum energy efficiency for every property portfolio it manages.

We are experts in delivering compliant, safe, and efficient workplaces. Our nationwide building services maintenance solutions span the corporate, healthcare, education, retail, transport, and manufacturing sectors. Using advanced technology and data, we provide cutting-edge maintenance services that are trusted by major managing agents and independent clients alike. As a multi-award-winning business, our local teams are dedicated to providing personalised FM services that meet your specific needs.

Contract Manager

Job Description:

We're looking for a proactive and commercially minded Contracts Manager to take ownership of a portfolio of building services maintenance contracts, ensuring exceptional service delivery, strong client relationships and commercial success.

This is an excellent opportunity for an experienced building services professional looking to progress their career within a supportive and growing business. During your induction, you'll work closely alongside an experienced Contract Manager and Assistant Contract Manager, gaining valuable insight into our systems, clients, and ways of working.

You'll lead a dedicated engineering team, act as the primary contact for clients, and play a key role in maintaining high service standards across your portfolio while driving performance and profitability.

Reporting to the Senior Contract Manager and Regional Director, you'll have the autonomy to manage your contracts while being supported by an experienced leadership team.

Key Responsibilities:

Contract & Client Management:

Act as the primary point of contact for allocated clients.

Manage contract performance, profitability, KPIs and SLAs.

Identify and manage contract variations and additional works opportunities.

Support credit control and financial management activities.

Manage CAFM systems and ensure contractual compliance.

Work closely with Sales, Mobilisation and Helpdesk teams to support service delivery.

Lead, motivate and develop Engineers and Lead Engineers.

Monitor team and contractor performance across allocated sites.

Conduct site audits and performance reviews.

Manage holidays, workload distribution and resource planning.

Support recruitment activities and liaise with HR on people matters.

Promote a positive team culture and high-performance environment.

Compliance & Performance:

Ensure compliance with all company procedures, contract requirements and health & safety regulations.

Provide technical support and guidance to engineering teams where required.

Drive continuous improvement and maintain high standards of service delivery.

Essential Skills & Qualifications

Proven experience managing building services maintenance contracts.

Mechanical and/or electrical building services background.

Experience leading and developing engineering teams.

Strong client relationship and stakeholder management skills.

Commercial awareness and understanding of contract P&L performance.

Full UK Driving Licence.

Sound technical knowledge of building services and M&E maintenance.

Strong leadership and people management skills.

Excellent communication and organisational abilities.

Client-focused with a proactive, solution-oriented approach.

Competent user of Microsoft Office and CAFM systems.

Good understanding of health & safety legislation and best practice.

What We Offer

Eligible roles benefit from a bonus scheme and car allowance

Enhanced Family-Friendly Benefits

Fertility Treatment Leave

Pension scheme with Scottish Widows

Salary Sacrifice Car Scheme

Death in Service Cover

Employee Referral Scheme

Employee & Family 360 Wellbeing Support

Employee of the Month Recognition Scheme

Career development and internal mobility across the Mecsia Group