Contract Manager Soft Services - South

BAM; Bristol; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Contract Manager for Soft Services to lead a diverse contract portfolio in the Southern region. This full-time role offers a blend of hybrid working, allowing you to balance your professional and personal life effectively. You'll be part of the Senior Leadership Team, driving service excellence and fostering strong client relationships. With a commitment to sustainability and inclusivity, this role not only focuses on operational success but also emphasizes personal growth and career development. Join a forward-thinking company that values your contributions and supports your journey towards a sustainable future.

Benefits

Company Car or Allowance

Private Healthcare

Matched Contributory Pension

25 Days Holiday Plus Bank Holidays

Gym Subsidy

BAM Social Club Membership

Qualifications

• 2+ years of experience as a Contracts Manager or in senior FM management.
• Strong knowledge of Health & Safety management practices.

Responsibilities

• Manage contracts, ensuring service delivery and budget achievement.
• Develop customer relationships and oversee team performance.

Skills

Project Management

Health & Safety Management

Customer Service

People Management

Organizational Skills

Education

Membership of BIFM

BICSc Accreditation

IOSH or NEBOSH Certification

Tools

Concept Software

Job description

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Building a sustainable tomorrow

BAM FM are looking for a Contract Manager - Soft Services to be an integral part of our team working and managing a contract portfolio within the Southern region.

Reporting to the Operations Manager, you will form part of the Senior Leadership Team and work closely with clients, subcontractors, and colleagues. You should have experience in cleaning project management and delivery. Your responsibilities include service delivery, staff management, environmental, health and safety procedures, business performance, meeting targets, including budget achievement, and seeking new business opportunities within your area of responsibility.

This is a full-time role, working 37.5 hours Monday to Friday. The role involves a mixture of hybrid working from home and various site locations in the region.

We offer an attractive salary and benefits package, including a company car or allowance, bonus, private healthcare, and a matched contributory pension scheme. We also support personal growth and career development.

Your mission

1. Operational management
2. Develop and maintain excellent customer relationships
3. Deliver a first-class cleaning service, maximizing efficiencies, performance, and turnover
4. Develop and monitor service delivery plans with contract teams and client units
5. Oversee training and development of teams to meet BICSc standards and accreditation, ensuring health, safety, and quality standards
6. Establish, monitor, and adjust resource levels to meet contract requirements
7. Facilitate robust risk management processes and procedures
8. Produce performance reports against contractual and strategic indicators
9. Monitor quality audits of work completed
10. Implement policies on health & safety, quality assurance, and environment
11. Ensure defined H&S responsibilities and regular reviews
12. Review supply chain partners to meet service needs
13. Explore alternative procurement methods for service improvement
14. Assist with risk assessments, method statements, and COSHH documentation

Business development

• Support continuous improvement and identify issues for contract development
• Identify and develop organic growth opportunities, working closely with the BD team

People management

• Manage recruitment and resource allocation to meet contract needs
• Encourage, coach, mentor, and manage team performance
• Ensure personal achievement and development plans are completed and reviewed annually

Financial and commercial management

• Manage budgets to ensure contract activity is completed on time and within budget
• Maximize business opportunities
• Achieve efficiencies, generate savings, and deliver value solutions
• Develop benchmarking indicators
• Identify risks and work with the commercial team to mitigate them

Who are we looking for?

• Minimum of 2 years' experience as a Contracts Manager or senior FM management role
• Member of the British Institute of Facilities Management (BIFM)
• Member and accredited trainer in BICSc
• Experience in Health & Safety management (IOSH or NEBOSH desirable)
• Competent with IT packages (knowledge of Concept desirable)
• Excellent organizational, presentation, communication, and interpersonal skills
• Excellent customer service skills
• Strong people management skills

What's in it for you?

In addition to an attractive salary, we offer a benefits package including an electric car or car allowance, bonus scheme, contributory pension, BUPA, life assurance, 25 days holiday plus bank holidays, gym subsidy, BAM social club membership, and more.

BAM promotes flexible working, encouraging remote work and flexible hours to suit your lifestyle.

Your work environment

We are committed to attracting and developing a diverse workforce that reflects our customer base and communities, fostering an environment where everyone can fulfill their potential.

Who are we?

We believe building is about building communities and for life. We aim to lead towards a sustainable future, raising industry standards. Our values—sustainable, inclusive, collaborative, reliable, and ownership—drive us to achieve our ambitions every day.

Our recruitment process

We are dedicated to an inclusive recruitment and onboarding process. If you need any adjustments to make the process more accessible, please contact us, and we will support you.