Contract Manager Estates

Venn Group; London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Contract Manager for a 6-month contract with a West London Borough Council. The role involves overseeing cleaning and grounds maintenance contracts, managing performance, and ensuring high service standards. Candidates should have experience in contract management and a strong commitment to customer care. This position offers a hybrid working pattern with 4 days onsite and 1 day remote.

Qualifications

• Experience managing customer-facing teams within contract management.
• Ability to produce clear and concise reports.

Responsibilities

• Oversee cleaning and grounds maintenance contracts.
• Manage contract performance through regular meetings.
• Address resident inquiries and complaints.

Skills

Performance Management

Customer Care

Job description

Contract Manager - Estates and Facilities

Venn Group has partnered with a West London Borough Council to recruit a Contract Manager for their Estates and Facilities Service on a 6-month contract.

Location: West London

Duration: 6 months

Working Pattern: Monday – Friday, 4 days onsite, 1 day remote

Key Responsibilities:

• Oversee cleaning and grounds maintenance contracts, ensuring high standards of delivery.
• Manage contract performance through regular meetings, monitoring SLAs and KPIs.
• Line manage contract monitoring officers overseeing estate cleaning and grounds maintenance.
• Address resident inquiries and complaints professionally.
• Analyze data to improve contract performance and prepare management reports.
• Ensure health and safety standards are maintained across services.

Candidate Requirements:

• Experience managing customer-facing teams within contract management and estate services.
• Proficiency in performance management, KPIs, and workforce management.
• Strong commitment to estate service standards and customer care.
• Ability to produce clear, persuasive, and concise reports.
• Full UK Driving License.

Venn Group is an equal opportunities employer and welcomes applications from all candidates.