Contract Manager Estates

JR United Kingdom; London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A West London Borough Council seeks a Contract Manager for a 6-month contract to oversee cleaning and grounds maintenance services. The ideal candidate will have contract management experience and the ability to ensure high service standards while addressing residents' concerns. This role involves managing a team, performance monitoring, and implementing service improvements.

Qualifications

• Experience managing a customer facing team within a contract management environment.
• Ability to write clear and concise reports.

Responsibilities

• Oversee cleaning and grounds maintenance contracts.
• Hold monthly contract performance meetings and monitor SLAs.
• Line manage a team of contract monitoring officers.

Skills

Contract Management

Customer Care

Performance Management

Report Writing

Job description

Venn Group have partnered with a West London Borough Council to recruit a Contract Manager for their Estates and Facilities Service on a 6 month contract.

You would be responsible for overseeing the cleaning and grounds maintenance contracts across the estates to ensure they are delivered to the highest standards. The ideal candidate will possess prior experience in contract management and demonstrate the ability to work effectively with contractors to provide a high-quality service that aligns with residents' expectations. Additionally, the successful applicant will be adept at offering guidance and support to residents, addressing their concerns with professionalism, and contributing to the development and implementation of service improvements.

Location: West London

Duration: 6 months

Working Pattern: Monday – Friday, 4 days a week onsite and 1 day remote

Key Duties:

• To ensure the effective contract management of the estate and facilities services contracts

• Hold regular monthly contract performance meetings and monitor against SLA agreements and KPI requirements

• Line manage a team of contract monitoring officers overseeing the estates cleaning and grounds maintenance contracts

• Deal with enquiries and complaints, liaising with residents to address their concerns

• Manage and analyse data to improve contract performance and generate informative management reports

• Ensure a high standard of health and safety is applied to at all times across the service

The successful candidate must have:

• Experience managing a customer facing team within a contract management and estate services environment

• Experience in performance management, KPI’s and managing a workforce

• A desire to maintain estate services standards, and customer care

• Ability to write clear, persuasive, and concise reports

• Full UK Driving License

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

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Created on 16/05/2025 by JR United Kingdom