Contract Manager

TN United Kingdom; London; On-site; GBP 32,000; Full time

Job summary

An established industry player is seeking a Contract Manager to provide logistics-based client support. This role involves ensuring operational fulfilment and compliance across various sites, while maintaining strong communication with clients and internal teams. The ideal candidate will possess excellent business acumen and communication skills, with a proactive approach to identifying improvement opportunities. Join this dynamic team and contribute to operational excellence while enjoying the benefits of a flexible working environment and a company car.

Benefits

Company Car

Qualifications

• Strong operational support skills with a focus on compliance and efficiency.
• Excellent communication skills, both written and verbal.

Responsibilities

• Deliver operational support to sites, ensuring timely bookings and compliance.
• Maintain relationships with driving staff and manage payroll deadlines.

Skills

Operational Support

Communication Skills

Business Acumen

Problem Solving

Tools

Online Portal

Job Matching

Joined Up

Job description

Contract Manager Role Overview

Hours of Work:
37.5 hours per week (flexible working required to meet the needs of a demanding client).

Salary:
£32,000

Company Car:
Available

Reports to:
Regional Account Manager

Scope:
To provide logistics-based client support with booking and managing flexible worker resources across sites aligned to the Hub.

Key Responsibilities:

1. Deliver the highest levels of operational support to all sites aligned to the Cluster, including but not limited to:
2. Operational fulfilment ensuring all bookings are made in a timely manner in line with SLA.
3. Support the RAM with forward planning.
4. Maintain close working relationships with all driving staff across locations using available tools.
5. Ensure 100% compliance with all recruitment vetting standards at all times.
6. Maintain best practices as outlined by the business.
7. Ensure all minimum standards associated with booking and management processes are maintained.
8. Follow the correct onboarding process consistently.
9. Manage and maintain all systems, e.g., online portal, Job Matching, Joined Up.
10. Support the Manager in delivering a 100% compliance audit rating.
11. Assist RAM with the effective rollout of new internal initiatives/projects.
12. Serve as the initial point of contact for HR-related matters and communicate promptly with all concerned.
13. Support Onsite Consultants with day-to-day worker issues such as pay, holiday, sickness, attendance, etc.
14. Meet all personal objectives.
15. Escalate operational issues to RAM promptly, especially those involving senior management.
16. Maintain high levels of communication with clients, workers, and internal teams, both written and oral.
17. Ensure all payroll deadlines are met across locations, managing information flow between the client and internal departments.

Key Behavioral Skills:

1. Possess good business acumen with high-standard oral and written communication skills.
2. Adopt an inquisitive approach to managing sites, identifying improvement opportunities for process, recruitment, financial, and operational performance.
3. Capable of making confident, sound decisions on behalf of the client and Pertemps.
4. Display a calm, encouraging, and enthusiastic demeanor when managing complex communications.
5. Consistently meet and exceed tasks without management reminders.