Contract Manager

Pinnacle Group; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Company Vehicle

Company Bonus

Job summary

Pinnacle Group is seeking an experienced Contract Manager for its Soft Facilities Management division in London. The role oversees cleaning, bulk waste, and grounds maintenance across multiple sites, ensuring on-time delivery within budget while leading recruitment and training, monitoring performance and compliance.

Regular travel to East London is required. The position offers 7.30am–3.30pm, Monday to Friday, with an electric vehicle provided.

Qualifications

• Proven experience managing soft FM services, specifically cleaning and grounds maintenance.
• Strong people-management experience.
• Experience managing contracts of £1m or above.
• Strong budget management skills with full P&L accountability.
• Demonstrable experience delivering facilities management across multi-site environments.
• Solid knowledge of health & safety regulations and compliance.

Responsibilities

• Conduct regular audits, inspections and risk assessments to maintain high standards.
• Ensure services meet contract specifications, KPIs and site Health & Safety plans.
• Lead and support on-site teams, including recruitment, onboarding, and training.
• Provide supervision and motivation to cleaning, grounds and bulk collection teams.
• Manage subcontractors, ensuring compliance and safe working practices.
• Carry out estate walk-abouts and liaise with residents and local stakeholders.
• Assist in managing the contract budget to keep expenditure within limits.
• Ensure compliance with health, safety and environmental legislation across operations.
• Respond to incidents and service issues promptly and implement corrective actions.
• Drive continuous improvement to enhance service delivery and customer satisfaction.
• Manage customer feedback and handle escalations effectively.
• Maintain strong client relationships through clear communication and consistent performance.

Skills

People management

Budget management

Contract management

Facilities management

Health & safety

Driving licence

IOHS Managing Safely

Soft FM operations

Job description

Pinnacle Group is seeking an experienced Contract Manager to join our Soft Facilities Management division, overseeing a multi‑site contract delivering cleaning, bulk waste collection and grounds maintenance services. The role involves ensuring all soft services are delivered to a consistently high standard, on time and within budget, while leading recruitment and training, monitoring performance, managing budgets and ensuring full health and safety compliance. Building strong relationships with clients, stakeholders and tenants will be key to maintaining service quality and driving operational excellence.

The role requires regular travel to East London. Working hours are 7.30am – 3.30pm, Monday - Friday. An electric vehicle will be provided.

Responsibilities

• Conduct regular audits, inspections and risk assessments to maintain high operational standards.
• Ensure all services meet contract specifications, KPIs and site‑specific Health & Safety plans.
• Lead, manage and support on‑site teams, including overseeing recruitment, onboarding, training, rota planning and performance management.
• Provide day‑to‑day supervision and motivation to cleaning, grounds and bulk collection teams, ensuring consistent service delivery across all sites.
• Manage subcontractors, ensuring compliance, quality standards and safe working practices.
• Carry out estate walk‑abouts and liaise with residents, housing officers and local stakeholders.
• Assist in managing and monitoring the contract budget to ensure expenditure stays within agreed limits.
• Ensure full compliance with health, safety and environmental legislation across all operations.
• Respond to incidents, hazards and service issues promptly and implement corrective actions.
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
• Manage customer feedback and handle service escalations effectively.
• Maintain strong client relationships through clear communication and consistent performance.

Qualifications

• Proven experience managing soft FM services, specifically cleaning and grounds maintenance.
• Strong people‑management experience, including leading dispersed teams, supervising frontline staff, setting performance standards and supporting development.
• Experience managing contracts of £1m or above, with strong commercial and operational oversight.
• Strong budget management skills, including exposure to full profit and loss accountability.
• Demonstrable experience delivering facilities management services across multi‑site environments.
• Solid knowledge of health & safety regulations, compliance standards and industry best practice.
• Full UK driving licence.
• IOHS Managing Safely (or equivalent) is advantageous.

Benefits

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Vehicle
• Company Bonus