Contract Manager

London Borough of Hillingdon; Greater London; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Flexible Working Hours

36 Hour Week

Generous Holiday Entitlement

Local Government Pension Scheme

Travel Support

Job summary

London Borough of Hillingdon seeks an experienced Contract Manager to lead planned works programmes across housing and property portfolios. You will oversee contracts from procurement through to completion, ensuring works are delivered safely, on time, and within budget, while maintaining high standards.

You will work closely with contractors and internal teams to drive performance, ensure regulatory compliance, and deliver excellent customer service across all programme stages.

Qualifications

• Significant experience managing planned works or property maintenance contracts in housing, construction or property services.
• Strong knowledge of contract management, procurement and construction delivery.
• Understanding of building safety legislation and statutory compliance.

Responsibilities

• Lead procurement, mobilisation and delivery of planned works contracts across properties.
• Manage contractor performance via inspections, site meetings and reviews.
• Resolve complex delivery, quality, access and safety issues.
• Ensure works meet specifications, programmes and contractual obligations.
• Manage Section 20 consultations with leaseholders and residents.
• Build relationships with residents, contractors and stakeholders.

Skills

Contract management

Procurement

Contract delivery

Stakeholder management

Budget monitoring

Building safety knowledge

Regulatory compliance

Job description

About the role

Hillingdon Council is looking for an experienced and commercially focused Contract Manager to lead the delivery of planned works programmes across our housing, corporate and commercial property portfolio.

This is an exciting opportunity to play a key role in improving our buildings and delivering high-quality planned maintenance programmes that make a real difference for residents, leaseholders and building users. You will oversee contracts from procurement through to completion, ensuring works are delivered safely, on time, within budget and to the highest standards.

Working closely with contractors, consultants and internal stakeholders, you will provide visible leadership across projects, driving performance, ensuring compliance with statutory requirements and delivering excellent customer service throughout every stage of the programme.

You will:

• Lead the procurement, mobilisation and operational delivery of planned works contracts across residential, corporate and commercial properties.
• Manage contractor performance through inspections, audits, site meetings and performance reviews.
• Lead the resolution of complex delivery, quality, access and safety issues, ensuring timely and effective outcomes.
• Ensure planned works are delivered in accordance with specifications, contract requirements, programmes and statutory obligations.
• Manage Section 20 consultation processes, ensuring statutory compliance and effective communication with leaseholders and residents.
• Build positive relationships with residents, contractors and internal stakeholders to support successful project delivery.
• Monitor programme performance, quality standards, budgets, variations and contract compliance.
• Manage delegated contract budgets, purchase orders and financial monitoring in line with Council procedures.
• Ensure compliance with the Regulator of Social Housing Consumer Standards, Awaab's Law, the Homes (Fitness for Human Habitation) Act, the Building Safety Act and CDM Regulations.
• Lead site meetings, progress reviews and contractor performance discussions.
• Support service improvement by identifying opportunities to strengthen procurement, contract management and programme delivery.
• Prepare reports, performance information and audit evidence to support governance and compliance.

About You

We are looking for a confident and experienced contract management professional with strong commercial awareness and a passion for delivering high-quality planned works.

• Have significant experience managing planned works or property maintenance contracts within housing, construction or property services.
• Have strong knowledge of contract management, procurement and construction delivery.
• Understand building safety legislation, CDM Regulations and statutory compliance requirements.
• Have experience managing contractors, monitoring performance and driving service improvements.
• Be confident managing complex projects, competing priorities and challenging operational issues.
• Have excellent communication and stakeholder management skills, with the ability to build effective working relationships with residents, contractors and colleagues.
• Have experience managing budgets, financial forecasting, valuations and contract variations.
• Be able to interpret technical information, specifications and contract documentation.
• Have strong organisational skills with the ability to monitor performance, analyse data and produce clear reports.
• Be proactive, commercially minded and committed to delivering excellent customer service and value for money.

What We Offer

• The opportunity to lead high-profile planned works programmes that improve homes and public buildings across Hillingdon.
• A varied and rewarding role with responsibility for procurement, contract management and programme delivery.
• Opportunities for professional development and career progression.
• A collaborative and supportive working environment.
• The chance to make a lasting impact by delivering safe, compliant and high-quality improvements for residents and communities.

You must hold 2 years of experience working within a local authority planned works programmes team.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Benefits

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
• Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre‑employment screening:

• 2 years of Referencing

Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.