Contract Manager

Oyster; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Oyster is seeking a Contract Manager to lead a portfolio of managing agents for a respected social housing provider in Greater London. This role involves ensuring lease compliance and performance standards while providing exceptional service to residents. Join a values-led organization offering generous benefits and flexible hybrid working.

Benefits

Generous benefits

Flexible hybrid working

Qualifications

• Deep knowledge of leasehold management and the legal landscape.
• Experience in managing agents or via superior landlords.
• Confidence to challenge, influence, and lead through complexity.

Responsibilities

• Act as the lead relationship manager for a diverse portfolio of managing agents.
• Ensure lease compliance, performance standards, and VFM.
• Collaborate closely with stakeholders to resolve issues.

Skills

Negotiation

Interpersonal Skills

Leasehold Management

Education

RICS or TPI membership

Job description

Oyster Greater London, England, United Kingdom

Contract Manager

Oyster Greater London, England, United Kingdom

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This range is provided by Oyster. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Oyster

Senior Consultant - Real Estate Operations across PBSA, BTR, Co-Living & Later Living

Be the voice that holds managing agents to account — and the expert who ensures residents get the service and value they deserve.

We’re looking for a Contract Manager to join one of the UK’s most respected social housing providers. This is where your leasehold expertise and people skills come together with real purpose.

You’ll take the lead on a portfolio of managing agents — enforcing standards, challenging poor performance, and ensuring every pound spent delivers for residents. Whether you're interpreting complex leases, guiding internal teams, or escalating serious issues, your work will directly impact the quality of life in our communities.

In return, you’ll join a values-led organisation offering generous benefits, flexible hybrid working, and the chance to grow your career while making a tangible difference!

Your Responsibilities:

• Act as the lead relationship manager for a diverse portfolio of managing agents.
• Ensure lease compliance, performance standards, and VFM (Value for Money) in everything from service charge scrutiny to legal enforcement.
• Be the go-to expert for interpreting leases, tackling disputes, and challenging poor performance — even leading cases to First Tier Tribunals if needed.
• Collaborate closely with internal and external stakeholders to resolve issues and improve service quality across the board.

Your Requirements:

• Deep knowledge of leasehold management and the legal landscape (including LTA 1985, CLRA 2002, Leasehold Reform 2024)
• Experience in managing agents – either directly or via superior landlords
• RICS or TPI membership (or equivalent experience)
• Exceptional negotiation and interpersonal skills
• Confidence to challenge, influence, and lead through complexity

Please call me on 074 7821 7743 or visit me on LinkedIn (Johan Keutcha) and send me a message there. We understand that your CV might not be up to date. No problem, just send me what you have.

We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

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