Contract Manager

Veolia; Billingham; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Pension scheme

Discounts on groceries and retailers

Health and wellbeing resources

24/7 virtual GP for you and family

Volunteer days per year

Training and development opportunities

Employee financial wellbeing support

Job summary

Veolia is seeking a committed professional to lead client waste operations in the United Kingdom. You will focus on cost efficiency, strong customer relations, and strict adherence to legislation and internal procedures.

The role involves budgeting, team supervision, audits, and ensuring safety, environmental and quality standards across sites. Experience in waste environments and COSHH knowledge are essential for success at Veolia.

Qualifications

• Experience in managing in a waste environment.
• Numeracy, analytical and IT skills.
• Organisational and planning skills.
• Good communication and people skills.
• Operational experience in customer-focused environments.
• Ability to write procedures and risk assessments.
• Knowledge of COSHH Assessments and environmental management systems.
• Project delivery and quotation management capabilities.
• Experience with Health & Safety, Environmental and Quality systems.

Responsibilities

• Manage client waste operations with focus on cost efficiency, customer relations, and compliance with legislation and company procedures.
• Operate, control, monitor and report on budgets within agreed financial parameters to achieve profitability targets.
• Develop and maintain customer relationships while ensuring service delivery meets expectations and company commitments.
• Conduct duty of care audits at disposal sites and implement comprehensive audit schedules with summary reporting.
• Ensure full compliance with health and safety regulations, environmental standards, and legal requirements including HSE and Environment Agency standards.
• Evaluate waste streams, identify disposal and recycling routes, and implement cost reduction and environmental improvements.
• Manage operational teams, handle invoicing and debt resolution, and support supervisors with scheduling and administrative tasks.

Skills

Waste management

Budget control

Customer relations

HSE compliance

COSHH knowledge

Risk assessments

Project delivery

Health & Safety

Environmental systems

Quality systems

Tools

IT skills

Job description

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & reward

What you'll be doing:

• Manage client waste operations with focus on cost efficiency, customer relations, and compliance with legislation and company procedures
• Operate, control, monitor and report on budgets within agreed financial parameters to achieve profitability targets
• Develop and maintain customer relationships while ensuring service delivery meets expectations and company commitments
• Conduct duty of care audits at disposal sites and implement comprehensive audit schedules with summary reporting
• Ensure full compliance with health and safety regulations, environmental standards, and legal requirements including HSE and Environment Agency standards
• Evaluate waste streams, identify disposal and recycling routes, and implement cost reduction and environmental improvements
• Manage operational teams, handle invoicing and debt resolution, and support supervisors with scheduling and administrative tasks

What we're looking for:

• NEBOSH (National Examination Board in Occupational Safety and Health) or definitely IOSH (Institute of Occupational Safety and Health)
• Thorough experience of managing in a waste environment with working knowledge of the waste industry
• Numeracy, analytical and IT skills
• Organisational and planning skills
• Good communication and people skills
• Operational experience of working within a customer-focused environment
• Ability to write procedures and risk assessments
• Knowledge of COSHH Assessments and environmental management systems
• Project delivery and quotation management capabilities
• Experience with Health & Safety, Environmental and Quality systems

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.