Contract Management Specialist - ICT

South Wales Police; Bridgend; On-site; GBP 44,000 - 47,000; Full time

Benefits offered by this job

Training & development

LGPS

Annual leave 24-29 days

Flexible working

On-site parking

Fitness centre

Cycle to work

Wellness programmes

Discount card

Public safety contribution

Job summary

South Wales Police, Bridgend, is recruiting a Contract Management Specialist for ICT to ensure delivery of IT commercial services, procurement, and contract management. The role reports to the Business Services Manager and drives supplier relationships and performance against SLAs.

Applicants should have a degree or equivalent ICT/Business Management qualifications, proven ICT business management experience, and a solid grasp of Data Protection and FOI legislation.

Qualifications

• Must possess a relevant degree and/or hold ICT or Business Management qualifications.
• Proven experience in ICT business management processes within a similar sized organisation.
• Good understanding of Data Protection and Freedom of Information issues; up-to-date with legislation, policy and procedures.

Responsibilities

• Deliver high-quality IT Commercial and Procurement services to internal customers.
• Coordinate Procurement, Contract and Supplier management processes.
• Lead commercial relationships with key suppliers to ensure best value from contracts.

Skills

IT contract management

Procurement management

Supplier management

Data protection

Education

Relevant degree / ICT or Business Management qualifications

Job description

Contract Management Specialist - ICT

Location: South Wales Police Headquarters, Bridgend, Wales

Salary: £43,668 - £47,046 per annum

Job Type: Full Time, Permanent

Working Hours: 37 hours per week

Closing Date: 11/11/2026 15:00

About Us

South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Contract Management Specialist, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join!

The role

We are seeking an experienced IT Procurement/Contracts Management professional to join our busy ICT Department at South Wales Police. The successful candidate will report to the Businesses Services Manager and is responsible for areas of Business Management including procurement, contract management, and supplier relations. The role's purpose is to ensure the delivery of IT Commercial Services to support business and project delivery, internal customers, external agencies/partners, and suppliers, to pursue efficient and effective solutions in line with contracted service levels.

Responsibilities

• Ensure the delivery of high-quality IT Commercial and Procurement services to internal customers.
• Manage and coordinate Procurement, Contract and Supplier management processes.
• To lead the commercial relationship with key suppliers, ensuring that all commercial issues are negotiated effectively, and that best value is delivered from key contracts.
• Act as a point of contact for IT Contract-related issues and escalations
• Identify and implement improvements to Supplier delivery, Supply chains and Contracts.
• Monitor and report on Contact delivery performance against SLAs and KPIs and take appropriate action to resolve issues / improve services.
• Collaborate with other ICT teams to ensure that IT services align with business needs.

Requirements

• Must possess a relevant degree and/or hold other significant ICT or Business Management related qualifications or demonstrate relevant experience.
• Proven skills in managing and operating within agreed ICT Business Management processes at an organisation of comparative size, using a diverse range of technology-based services.
• Proven experience of increasing ICT efficiency, reducing risks, and improving performance through the implementation of IT business management.
• Must have a good understanding of Data Protection and Freedom of Information issues and be up to date with current legislation, policy, and procedures.

Where you'll fit in

The ICT Contract Management Specialist sits within the Service Delivery section of the department. Reporting to the Business Services Manager, your areas of responsibility will include:

• ICT Service Management Systems, Software and Services
• ICT Stakeholder Relations Management,
• ICT Supplier Management
• ICT Procurement
• ICT Contracts Management

This role will also provide cross-functional resilience within the ICT Business Support Unit.

Benefits Include

• Training and professional development opportunities
• Local Government Pension Scheme
• 24 days Annual Leave increasing to 29 days after 5 years employment.
• Flexible working dependant of duties
• Free on-site parking
• On site fitness centre and canteen
• Collaborative and supportive work environment.
• Cycle to work scheme.
• Wellness programmes
• SWP Diolch Vectis & Blue light Discount Card
• Opportunity to make a meaningful contribution to public safety and community well-being.

Diversity, Equality & Inclusion

As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide.

South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves.

The successful Candidate must be willing to undergo vetting to MVSC Vetting.

Note: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process.

Candidates with the relevant experience or job titles of: IT Business Management, ICT Procurement, ICT Procurement Contracts Manager, ICT Contracts Manager, ICT Procurement, IT Business Analyst may also be considered for this role