Contract Management Executive

Social Value Portal; Greater London; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Pension matched to 5%

Life assurance 4x salary

25 days holiday + bank holidays

Job summary

Social Value Portal in London (Elephant and Castle) is hiring a Contract Management Executive to join the Support and Delivery team. You will process Contract Award Forms, manage supplier registrations, and handle contract value queries, ensuring accuracy and timely responses.

The role is permanent, full-time with hybrid working 2-3 days in the office. The ideal candidate has experience in administration or coordination, strong Excel and communication skills, and a proactive, meticulous approach

Qualifications

• Experience in administration, customer service, or a coordination role.
• Proficiency with Microsoft Office, especially Excel.
• Excellent written and verbal communication skills.
• Meticulous approach, able to manage multiple tasks and meet deadlines.
• Proactive attitude and ability to adapt in a fast-paced environment.

Responsibilities

• Process Contract Award Forms and follow up on outstanding supplier responses.
• Manage customer and supplier queries through Salesforce case management.
• Ensure supplier registrations are accurate and complete before handover to onboarding.
• Support accounts with contract value and invoice queries, escalating where needed.
• Keep engagement records up to date for full team visibility.
• Act as escalation point for frontline account queries and customer issues.
• Support with sending contracts for the sales team where applicable.

Skills

Administration experience

Customer service

Coordination

Excel proficiency

Communication skills

Tools

Salesforce

Job description

Behind the UK's leading social value platform is a team that keeps every contract running smoothly. This is your chance to be part of it.

£30,000–35,000 DOE - Permanent - Hybrid, London (Elephant and Castle)

About Social Value Portal

Social Value Portal (SVP) has been measuring and reporting social value since 2014. Now the UK's market leader, it gives organisations across the public, private, and voluntary sectors the tools to track and maximise real-world impact. To date, SVP has helped unlock over £74 billion in social value across the UK.

The role

This Contract Management Executive role sits in the Support and Delivery team, reporting to the Customer Operations Manager. You'll process Contract Award Forms, manage supplier registrations, and handle contract value queries. It's a structured, methodical role where accuracy and consistency directly support how the business operates.

You'll:

• Process Contract Award Forms and follow up on any outstanding supplier responses
• Manage customer and supplier queries through Salesforce case management
• Ensure supplier registrations are accurate and complete before handover to onboarding
• Support accounts with contract value and invoice queries, escalating where needed
• Keep engagement records up to date for full team visibility
• Act as escalation point for frontline account queries and customer issues
• Support with sending contracts for the sales team where applicable.

What you'll bring

Essential

• Experience in administration, customer service, or a coordination role
• Proficiency Microsoft Office, especially Excel.
• Excellent communication skills, both written and verbal.
• A meticulous approach to work, with the ability to manage multiple tasks simultaneously whilst meeting deadlines and SLAs.
• A proactive attitude and the ability to adapt in a fast-paced environment.

Useful, not essential

• Experience in contract management or financial monitoring.
• Familiarity with Salesforce or a similar CRM platform
• An awareness of public sector contracting or procurement

Benefits and culture

• Financial: Pension matched to 5%, life assurance at 4x salary, retail discounts with 200+ brands.
• Flexibility: Hybrid working (2–3 days in the London office), 25 days holiday plus bank holidays, your birthday off, enhanced parental leave.
• Development: Accredited training through The Knowledge Academy and access to the SVP learning academy.
• Wellbeing: Private medical insurance (WPA), 24/7 Employee Assistance Programme, independent financial advice through Mintago.
• Social: 6 paid volunteering days per year. Your employer has helped unlock over £74bn in social value across the UK.

Working arrangements

• Location: London (Elephant and Castle) – Hybrid: 2–3 days in the office per week
• Contract: Permanent – Full-time – 9:00am–5:30pm

(This role may also be listed as: Contract Support Executive,Contract Administrator or Contract Coordinator)

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