Contract Operations Specialist

Social Value Portal; Greater London; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Pension matched to 5%

Life assurance 4x salary

25 days holiday + bank holidays

Job summary

Social Value Portal in London (Elephant and Castle) is hiring a Contract Management Executive to join the Support and Delivery team. You will process Contract Award Forms, manage supplier registrations, and handle contract value queries, ensuring accuracy and timely responses.

The role is permanent, full-time with hybrid working 2-3 days in the office. The ideal candidate has experience in administration or coordination, strong Excel and communication skills, and a proactive, meticulous approach

Qualifications

• Experience in administration, customer service, or a coordination role.
• Proficiency with Microsoft Office, especially Excel.
• Excellent written and verbal communication skills.
• Meticulous approach, able to manage multiple tasks and meet deadlines.
• Proactive attitude and ability to adapt in a fast-paced environment.

Responsibilities

• Process Contract Award Forms and follow up on outstanding supplier responses.
• Manage customer and supplier queries through Salesforce case management.
• Ensure supplier registrations are accurate and complete before handover to onboarding.
• Support accounts with contract value and invoice queries, escalating where needed.
• Keep engagement records up to date for full team visibility.
• Act as escalation point for frontline account queries and customer issues.
• Support with sending contracts for the sales team where applicable.

Skills

Administration experience

Customer service

Coordination

Excel proficiency

Communication skills

Tools

Salesforce

Job description

Social Value Portal in London (Elephant and Castle) is hiring a Contract Management Executive to join the Support and Delivery team. You will process Contract Award Forms, manage supplier registrations, and handle contract value queries, ensuring accuracy and timely responses.

The role is permanent, full-time with hybrid working 2-3 days in the office. The ideal candidate has experience in administration or coordination, strong Excel and communication skills, and a proactive, meticulous approach