Contract Liaison Officer

Novus Property Solutions Ltd; Cannock; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary and benefits package

27 days holiday + bank holidays

Pension scheme up to 7.5%

Car allowance or fleet vehicle

Healthcare discounts and Taste card

Job summary

Novus Property Solutions Cannock site seeks Contract Liaison Officers to sit at the heart of social housing delivery, acting as the voice between customers, clients and site teams. You will travel around the Cannock area within a 37.5-hour week (8.30am–5.00pm).

The role emphasizes delivering social value, excellent customer service, and coordinating works, with IT skills and a Full UK Driving Licence required; a DBS check will be completed.

Qualifications

• Experience in a customer-facing environment and ability to solve problems and meet deadlines.
• Excellent communication and relationship-building skills are essential.
• Proficiency in IT and MS Office; driving licence and DBS check required.

Responsibilities

• Liaise between customers, clients, and wider community on site or contract.
• Deliver and manage social value and provide outstanding customer service.
• Lead on contractual commitments including community, skills, and employment initiatives.
• Handle enquiries/issues related to works by site teams and sub-contractors, acting as the voice at contract/site level.
• Maintain effective communications with customers and Novus team; coordinate information on upcoming/current works.
• Conduct face-to-face site visits and advise on colour choices for bathroom fittings, sketch designs, and measurements.
• Resolve complaints positively and document site observations using MS Office.
• Highlight social value impact through case studies for tendering new contracts.
• Promote good news stories and initiatives with Marketing.

Skills

Customer-facing communication

Relationship building

IT proficiency (MS Office)

Full UK Driving Licence

Tools

MS Office

Job description

Based : Cannock site office; Site based, travelling around the Cannock area and surrounding. Typically working 37.5 hours, 8.30am – 5.00pm

Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy.

Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working on tenanted social housing properties delivering kitchen and bathroom replacements works

Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.

What’s in it for you?

• Attractive salary & benefits to suit you
• 27 Days Hols & BH – option to buy or sell holidays
• Company pension scheme – up to 7.5%
• Car Allowance or Fleet Van
• We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more….

An outline of your responsibility – Contract Liaison Officers

• Responsible for supporting site or contract with liaison between customers, clients and wider community
• Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’
• Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keepingthese in line with the Social Value Act
• Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
• Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
• Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required.
• Carry out face to face site visits with client and customers through the whole customer journey, offering colour choices for bathroom flooring, tiles, paint etc, sketching designs and measuring
• Dealing with complaints and resolving concerns in a positive manner
• Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems
• Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts
  
• Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do

About you

Previous working experience as a Contract/Resident/Tenant Liaison Office is essential and communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed. The role will require a DBS check to be completed

A little bit about us

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family‑owned business with a rich 129-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.

At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.