Contract & Governance Manager TMP268

TMP Worldwide UK; West of England; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

27 days holiday

Health plan

Company pension

Employee Assistance Programme

Hybrid work pattern

TechScheme

Cycle to work

Job summary

TMP268 in Bristol is seeking a Contract & Governance Manager to own the AFRS contract governance, drive outputs and improve the commercial model across a high-profile, multi-stakeholder programme. You will manage risk, RAID and SLA obligations, collaborating with the Senior Director AFRS, Finance Business Partner and wider Serco teams to ensure delivery and value across the life of the contract.

This hybrid role offers 27 days holidays, strong benefits and clear career development within a

Qualifications

• Contract governance experience and ownership of contract outputs.
• Experience managing risks and RAID within governance frameworks.
• Strong commercial acumen with forecasting and resource planning.
• Proficient with Excel for forecasting and decision support.
• Ability to operate in a complex, matrixed organization with stakeholders.

Responsibilities

• Take full ownership of the AFRS contract and its governance requirements
• Own risk and RAID reporting within the governance framework
• Ensure compliance with all SLA and contractual obligations
• Work with Finance Business Partner to drive the commercial model
• Identify opportunities for commercial growth and optimisation
• Build relationships with stakeholders across Team Serco consortium
• Support resourcing capacity plan including backfill and incremental recruitment

Skills

Governance & contract delivery

Risk & RAID reporting

Commercial forecasting

Strategic thinking

Data analysis

Stakeholder management

Organizational skills

Matrixed organization

Tools

Excel

Workforce Management Systems

Scheduling tools

Job description

Job Title: Contract & Governance Manager TMP268

Location: Bristol - Hybrid

Hours: Full time, permanent

This is a career-defining project management opportunity, driving the governance and delivery of a high-impact, nationally significant contract.

For the first time ever, all 3 UK Armed Forces have joined together in their recruitment. Join TMP and help deliver groundbreaking, award-winning, multi-channel brand and recruitment marketing solutions for the Royal Navy, British Army and Royal Airforce.

As part of a Serco-led consortium, TMP has been awarded the contract to deliver all marketing for UK Armed Forces recruitment. This joint initiative is known as the Armed Forces Recruitment Service (AFRS). Running until 2037, this contract offers an unrivalled opportunity to make a long-term, positive impact on the UK Armed Forces – and help transform the defence of the nation.

It means having the very best contractual and commercial leadership in place to own and drive the outputs, governance of the AFRS contract and commercial model. And that's where we need you.

The Role

You’ll be the go-to for all things around contractual delivery, fully understanding the requirements of the contract, owning the governance framework and driving forward improvements to ensure we continue to deliver against all obligations. Working in close partnership with the Senior Director AFRS, Head of TMP268, Finance Business Partner and wider PeopleScout and Team Serco colleagues, you’ll ensure we perform effectively and sustainably across the life of the contract.

Your responsibilities will include:

• Taking full ownership of the AFRS contract and its governance requirements
• Own risk and RAID reporting within the governance framework
• Understanding all SLA and contractual obligations ensuring compliance across the contract
• Work closely with the Finance Business Partner to drive the commercial model
• Identifying opportunities for commercial growth and optimisation across the contract
• Building strong working relationships with stakeholders across the wider Team Serco consortium
• Supporting the development and refinement of the resourcing capacity plan, including clear recommendations for backfill and incremental recruitment

This role reports to the Head of TMP268 and does not include direct line management responsibilities.

Who we’re looking for

A contract and governance professional, you’re confident working with data, comfortable navigating complex structures, and bring a clear, structured approach to everything you do. You have a strong eye for detail, and you understand the importance of accurate governance in driving strategic decisions. Self‑motivated and highly organised, you thrive in fast‑paced environments where precision, planning, and accountability matter.

You’ll bring:

• Exceptional accuracy and attention to detail, with the ability to work independently under tight deadlines
• Experience of delivering results within governance frameworks, managing risks and delivering within framework agreements
• Strong commercial acumen and proven experience in forecasting and resource planning
• Confidence using Excel and manual forecasting tools to support commercial decision‑making
• A proactive, structured mindset with excellent organisational and planning skills
• The ability to work effectively within a complex, matrixed organisation and build strong working relationships
• A good foundation in interpreting complex data sets and generating reports to improve operational efficiency
• Experience using Workforce Management Systems or scheduling tools is also desirable

What’s in it for me?

You’re set to gain so much from being part of our team, including:

• Time off to rest, recover or conquer items on the bucket list with 27 days’ holiday (+ 8 bank holidays) and a holiday purchase benefit where you can buy up to an additional 5 days
• Great company paid benefits including our health cash plan, life assurance, company pension and access to an Employee Assistance Programme
• A hybrid working pattern plus other great flexible benefits such as a TechScheme, free mortgage advice and more
• Individual development plans with customised learning solutions, including clear career pathways designed to support individual growth and career advancement
• Excellent health benefits – get cash back on your everyday healthcare costs with our flexible dental and cash plan benefits, or grab some great discounts at your local gym
• Opportunities to give back and care for our environment with eco‑friendly benefits like our cycle to work scheme.

Based in Bristol, TMP268 is a creatively strategic marketing agency full of curious, connected and clever problem solvers. Our focus is helping brands to grow.

TMP268 is part of PeopleScout, one of the leading Recruitment Process Outsourcing providers worldwide and part of the TrueBlue Inc Group.

We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.